Platform Manager Technician - Madrid

Description

Job Summary: Tunstall is seeking a Platform Manager Technician to monitor and manage home-based technology, ensuring its proper operation and providing technical support to users. Key Highlights: 1. Remote monitoring and management of home-based technology 2. Remote preventive and corrective maintenance 3. Technical and informational support to users Do you want to work for a company committed to creating a world where people have the freedom to live life to the fullest in the place of their choice? Then **Tunstall** is the right place for you. We are currently looking to hire a **Platform Manager Technician** to join our team. **What will you do in this role and what are your responsibilities?** * Remotely monitor and intervene on home-based technology; schedule tasks; detect deviations, abnormal operations, and escalate interventions requiring on-site presence for resolution. * Manage operational platforms for monitoring, programming, control, review, and resolution of altered states affecting technology installed in homes, or in the process of installation or removal. * Configure home-based technology in compliance with specified quality and safety standards and guidelines. * Perform necessary remote preventive and corrective maintenance. * Conduct tests and report correct functionality of installed devices. * Ensure security and maintenance of assigned technology. * Inform end users about the use and handling of terminals and devices installed at home, resolving any questions they may raise. * Provide ongoing technical and informational support to end users regarding telecare terminals and devices. **What do we offer?** * Permanent contract * 40-hour workweek * Schedule: Rotating shifts Monday through Sunday — 3 mornings (8 a.m. to 4 p.m.), 3 afternoons (1 p.m. to 9 p.m.), or 3 flexible days. * Flexible compensation and social benefits package. * Join a young, dynamic team with an excellent working atmosphere. * Location: Av. de Manoteras 18 (Sanchinarro) **The ideal candidate:** Training or knowledge in electricity or electronics, as well as prior experience in technical tasks related to installations or maintenance of technological equipment, will be valued. We seek a proactive individual with strong communication and emotional management skills to interact effectively with end users, offering both technical and emotional support. Additionally, the candidate must be able to adapt to unexpected situations, perform administrative tasks associated with the service, and demonstrate a strong commitment to quality and optimal service performance. **Key skills and experience:** * Must **reside** near the **indicated area**. * Medium or higher vocational training in electricity or electronics is **desirable**. * Desirable communication and emotional management skills to interact effectively with users and provide emotional support. **A bit more about us** Tunstall is a leading provider in the healthcare and assistive technology market. We are passionate about ensuring our teams reflect the brilliant and unique qualities of the individuals and communities we support. Our incredible team of over 3\.000 people delivers life-saving and life-changing technology and services to millions of customers across 18 countries. At Tunstall, you’ll find a place where you are valued and appreciated. We empower our people to reach their full potential through teamwork, innovation, and leadership—by creating an environment that champions diversity and inclusion. We demonstrate our commitment to diversity and inclusion at every step: from our open, fair, and transparent recruitment processes, to the numerous professional development and growth opportunities we offer. Every person at Tunstall has a superpower: uniqueness. Come join our mission and become part of our team—our One Tunstall team.