Assistance Agent

Description

Description **Are you looking for a long-term project offering job stability?** At Seguros Atocha, we continue to grow, and therefore we are launching a new recruitment process for professionals with experience in assistance and advisory services within the funeral insurance sector. **What will be your main responsibilities?** * Provide in-person assistance and advisory support to family members following a death, ensuring a warm and humane experience during difficult times. * Verify insurance coverage and benefits to ensure beneficiaries receive appropriate services. * Coordinate and manage necessary assistance, including transportation of the deceased, funeral services, legal procedures, among others. * Collaborate with other company departments—such as Customer Service and Insurance—to meet the needs of beneficiaries and their families. * Deliver documentation to policyholders, provide advisory support, and carry out commercial activities. * Formalize policies and endorsements. * Prospect and acquire new customers within your assigned area. **What do we offer?** * Stable (permanent) employment contract, 40 hours per week. * Fixed salary \+ incentive-based compensation package tied to achievement of goals and objectives. * Initial training and ongoing training to equip you with the knowledge required to perform your role effectively. * Professional development opportunities within a leading insurance company. * A collaborative, results-oriented work environment. * A role where you can grow professionally in the insurance sector. Requirements **What are we looking for?** * Minimum 1 year of experience as an Assistance Manager or in a similar role within the insurance sector. * Solid knowledge of funeral insurance products. * Excellent verbal and written communication skills, with the ability to convey information clearly and understandably. * Empathetic approach to handling sensitive situations and supporting affected family members. * Attention to detail and ability to manage multiple tasks simultaneously. * Valid driver’s license and personal vehicle **Join our team!**