Junior IT Support

Description

Summary: This Junior IT Support role involves providing first and second-level technical support, troubleshooting incidents, and assisting with IT infrastructure tasks. Highlights: 1. Provide first and second-level technical support to end users 2. Troubleshoot and resolve incidents related to IT hardware and software 3. Assist with setup, configuration, and deployment of workstations **Job** ------- Junior IT Support**Description** --------------- **Company** As the world’s leading multidisciplinary service provider, Deluxe underpins the media and entertainment industry, servicing content creators and distributors including Netflix, WarnerMedia, The Walt Disney Company, Amazon, Apple, Viacom, NBCU, Google, AT\&T and many others, by providing Global Content Distribution, Localization, Accessibility and Mastering while leading end\-to\-end innovation with unparalleled scale and agility across the Streaming, Theatrical, Broadcast and Mobile landscapes. With headquarters in Los Angeles and offices around the globe, the company employs over 3,500 of the most talented and experienced industry individuals worldwide. For more information, please visit www.bydeluxe.com **Full\-Time, Temporary Position** **Location: Madrid / Spain** **Hours/Shifts: 40** **Position Overview** Junior IT Support **Position Responsibilities** * Provide first and second\-level technical support for end users, including hardware, software, and basic network issues. * Troubleshoot and resolve incidents related to desktops, laptops, printers, operating systems, and standard business applications. * Assist with the setup, configuration, and deployment of workstations, peripherals, and software. * Support user account management, including onboarding and offboarding activities. * Assist with system updates, patches, and basic maintenance tasks. * Document incidents, solutions, and procedures in the IT knowledge base. * Provide basic training and guidance to end users on IT tools and best practices. * Collaborate with other IT team members on local and global IT initiatives. * Perform special projects and other duties as assigned by the manager. **Key Requirements** The ideal candidate will have a strong interest in cinema/film, as well as: * Previous experience in an IT Support, Help Desk, or similar entry\-level role is preferred. * Basic knowledge of computer hardware, operating systems, and common software applications. * Familiarity with Windows and/or macOS; basic Linux knowledge is a plus. * Basic understanding of networking concepts (LAN, Wi\-Fi, VPN). * Willingness to learn troubleshooting methodologies and IT support best practices. * Good communication skills and a customer\-oriented mindset. * Ability to work in a fast\-paced environment and manage multiple tasks. * Basic knowledge of virtualization or cloud environments is a plus. * Relevant certifications (CompTIA A\+, ITIL Foundation, Microsoft fundamentals, or similar) are a plus. * Technical degree, vocational training, or studies in Information Technology, Computer Science, or a related field (or equivalent practical experience) are desirable.