SALESFORCE SERVICE CLOUD DEVELOPER (M/F)

Description

**Join the Leading Animal Care Group!** **Grupo IskayPet** is the Iberian leader in companion animal care. Iskay—meaning "the union of two" in Quechua—was founded in 2020 through the merger of Tiendanimal and Kiwoko. With our physical stores, veterinary clinics, veterinary hospital, and online platform, we have established ourselves as the top choice for animal lovers across Spain and Portugal. We strive to be the benchmark in animal welfare, driven by our mission: **"To care for animals and make life better".** We are more than a team: **We Are Caretakers (WAC)**. This concept guides our culture, promoting care across three foundational pillars: * World: We protect the environment. * Animals: We improve animals' lives. * Community: We create an inclusive and diverse environment for all people. At Grupo IskayPet, we are seeking a **Salesforce Service Cloud Senior Developer** who shares our purpose, based at our **Madrid offices: the best for animals, the best for all.** **Responsibilities:** * Development and configuration in Salesforce Service Cloud. * Implementation of solutions using: + Apex development + Lightning Web Components (LWC) + SOQL / SOSL * Declarative configuration: + Flows + Process Builder + Omnichannel + Case Management * Configuration and integration of Salesforce Service Voice. * Telephony management via Amazon Connect. * Integration between Salesforce and Amazon Connect (CTI, routing, screen pop, etc.). * Configuration of Service Console and Omnichannel routing. * Participation in deployments and testing. Sector: Sales Function: IT / Technology Annual Gross Salary (RAL): Professional Experience: 3\-5 years Work Percentage: 100% Manages Others: No Employment Type: Permanent contract Professional Level: Individual contributor Education Level: Higher vocational training / Intermediate vocational training **What values will you find at Grupo IskayPet?** **\#AuthenticPassion:** putting your heart into everything we do. **\#QualityCommitment:** relentlessly pursuing excellence in every detail. **\#RealConnection:** building genuine and meaningful relationships. **\#ConstantImprovement:** advancing toward new challenges. Technical Requirements: **Salesforce** * Experience with **Service Cloud**. * Development experience with: + Apex + LWC / Aura (LWC preferred) + REST APIs * Declarative configuration: + Flows + Validation Rules + Object model + Permission sets **Contact Center (IMPORTANT)** * Experience with **Salesforce Service Voice**. * Experience with **Amazon Connect**: + Contact flows + Routing profiles + CCP **Integrations** * REST APIs * Webhooks * JSON Preferred Qualifications * Ability to communicate effectively with business stakeholders and translate requirements into technical specifications * Salesforce certifications: + Salesforce Administrator + Platform Developer I + Service Cloud Consultant * Experience with: + **Omnichannel** + **Einstein Bots** + **Amazon AWS** (Lambda, IAM, etc.) * Experience in **contact center or customer service projects**. **What do we offer you?** Thanks to our **\#HappyIskaylife** program, you’ll enjoy: * Flexible start and end times. * \#Petfriendly environment: Bring your best friend to the office! * Hybrid work model: \#RemoteWork for 50% of your working hours. * Intensive workday every Friday and during July and August. * Flexible compensation options (meal vouchers, childcare, transportation) via Cobee. * Competitive health insurance for you and your family. * Erasmus program offering opportunities to temporarily or permanently relocate to any of our offices: Málaga, Madrid, and Porto. * Psychological support covering both professional and personal topics. Grupo IskayPet S.L. (Tiendanimal, Kiwoko, Clinicanimal, Kivet) is committed to equality and equal opportunity for all candidates participating in selection processes, and further commits to the inclusion of persons with disabilities, giving special attention to candidates holding a disability certificate.