In-Person Retention Specialist (Madrid)

Description

DESCRIPTION At Movistar Prosegur Alarmas, we continue to invest in the development of internal talent and are seeking to hire an In-Person Retention Specialist for our Madrid team. **What will be your mission?** ------------------------- You will be directly responsible for managing relationships with our customers who have expressed their intention to cancel their service, identifying their needs and offering them personalized solutions that contribute to their loyalty and continued engagement with the company. **Main responsibilities** ------------------------- * Contact customers who have requested cancellation of the service. * Analyze their needs and offer tailored alternatives suited to each situation. * Inform customers about available promotions, offers, and solutions. * Contribute to customer satisfaction and loyalty. * Achieve established targets related to retention and service quality. **What are we looking for?** ------------------ * Motivation to learn and continue professional development. * Results orientation and negotiation skills. * Strong communication skills and customer orientation. * Prior experience in retention, loyalty, customer service, or commercial roles will be valued. **What do we offer?** ------------------- * Joining a stable project within Movistar Prosegur Alarmas. * Specific training for the role. * Opportunities for professional growth and development. * Collaboration within a dynamic, results-oriented team. * A compensation system comprising a fixed salary plus variable pay linked to performance targets. ### **Are you interested?** If you wish to further develop your professional career within the company and become part of this project, apply to this position. **We look forward to welcoming you!**