Browse
···
Log in / Register
Position Summary: We are seeking a front desk professional to ensure exceptional guest experiences by managing reservations, check-ins, and guest requests with personalized attention. Key Responsibilities: 1. Offer memorable and personalized experiences to guests. 2. Serve as a trusted contact and brand ambassador. 3. Promote inclusion and equal opportunities. At InterContinental Hotels \& Resorts® we want our guests to feel special and cosmopolitan, and well-informed (In the Know), which means you must: • Welcome IHG Rewards Club members and returning guests in person or by phone • Take and manage guest reservations, offering upsell opportunities and explaining ways to enhance their stay • Handle cash and credit transactions • Start each stay correctly by checking guests in and out: collecting identification, issuing room keys, and managing and releasing safe deposit boxes • Anticipate guest needs: record preferences and act accordingly; respond promptly to messages, requests, questions, and concerns • Be a trusted contact for all guests. Assist with anything from billing inquiries to local knowledge, and escalate to management when necessary • Stay safe at all times. Follow our security procedures, report all incidents, and wear required protective equipment • Take pride in your appearance and your role as a brand ambassador • Always be aware of daily events and activities • Perform other ad hoc tasks when colleagues need your support **Requirements** • Degree in Tourism or Higher Vocational Training (FP Grado Superior) • Advanced English proficiency (minimum C1 level) both written and spoken. Additional language skills are highly valued. • Minimum 2 years of professional experience in a similar role • Strong communication skills: guests will approach you with concerns as well as compliments, so it should be easy for them to speak with you. • Flexible working hours InterContinental Madrid is fully committed to gender equality, considering it a fundamental principle integrated into the company’s policies and objectives. Our mission is to welcome everyone and build inclusive teams where differences are celebrated and every professional’s talent is empowered. IHG Hotels \& Resorts guarantees equal employment opportunities without discrimination based on race, religion, sex, sexual orientation, gender identity, national origin, disability, or other conditions, consistently promoting a culture rooted in respect, trust, and inclusion. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
