GCS Field Service Engineer

Description

Now Job ID R\-549910 Category Sales Support Location Bilbao, Spain Region EMEA **We are the people who give possibilities purpose** ---------------------------------------------------- BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. **Job Description** =================== **Responsibilities:** ---------------------- * Provide on-site or remote technical support and training, including installation, corrective and preventive maintenance, in accordance with established service-level agreements with customers. * Build effective relationships with customers—including end users and contacts in other technical areas (e.g., IT, biomedical engineering, department management, etc.). * Deliver exemplary customer service; escalate technical and satisfaction concerns when necessary; and maintain ownership until resolution. * Build strong relationships with internal customers to support and foster commercial growth and operational efficiencies, while maintaining high levels of customer satisfaction. * Maintain accurate documentation, reports, and records in our customer service management systems, meeting KPIs and medical device regulatory requirements. * Efficiently manage short- and long-term planning for the assigned region, ensuring appropriate time utilization and calibration of all tools. * Build and maintain an efficient in-vehicle inventory stock. * Provide support during investigations related to customer complaints and any other issues that may arise. * Collaborate with the GCS team leader during the evaluation process, setting goals and objectives to enable effective personal development. * Support revenue growth, cost savings, and operational efficiency while maintaining high customer satisfaction. * Support and provide constructive feedback to drive continuous improvement in service operations, keeping focus on complaints. **Requirements** -------------- * Vocational training at upper secondary or higher level in electronics, electromechanics, or a related field, OR equivalent professional experience. * Preferred: Engineering degree (electrical or electronic) or Higher Technical Diploma in Electronics or Electrical Engineering. * Preferred: Demonstrable experience working in technical service within hospital and/or biomedical engineering environments. * Solid experience and knowledge in IT, including Windows operating systems, networking technologies, troubleshooting, and configuration. (CompTIA Network\+ certification desirable.) * Customer-focused mindset with a proven track record of delivering high-quality service and repair in high-volume, high-pressure environments. * Strong interpersonal and professional skills, with ability to communicate, promote, and sell service-related products and value propositions. * Valid driver’s license. Position salary range: EUR 45,000 \- 55,000 **Why Join Us?** ================ To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive. We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face\-to\-face collaboration supports your learning, your progress, and your success. **To learn more about BD visit** https://bd.com/careers. Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics. Required Skills Optional Skills . **Primary Work Location** ========================= ESP San Agustin del Guadalix**Additional Locations** ======================== **Work Shift** ============== At BD, we reward, support and develop our associates through our comprehensive Total Rewards program. We are committed to attracting and retaining high quality talent by providing reward and recognition opportunities that promote a performance\-based culture, as well as a competitive package of compensation and benefits programs. You can learn more on our career site under "Our Commitment to You." Our salary or hourly rate ranges reward associates fairly and competitively. We regularly review these ranges and factors, such as location, contribute to the range displayed. Our pay is based on the role and the necessary skills and education to perform it successfully. The salary or hourly rate offered is determined by the role's specific requirements, including any applicable step rate pay system at the work location. Salary or hourly pay ranges are influenced by labor laws and Collective Bargaining Agreement (CBA) requirements applicable to the work location which may also affect the workplace arrangement of the role. **Salary Range Information** €32,700\.00 \- €52,350\.00 EUR Annual