Payment Manager – Temporary

Description

Job Summary: This role handles and resolves billing incidents, providing support in payment processes and claims monitoring to ensure agile and high-quality management. Key Responsibilities: 1. Handles billing incidents and payment processes 2. Monitors claims (workshops, legal representatives, glass repairers) 3. Provides tax advisory support and assists internal/external managers Job Description: **MISSION**: Process, manage, and resolve billing incidents requiring specific handling outside automated systems, supporting internal and delegated payment processes, as well as monitoring and controlling claims, suppliers, and/or individuals to ensure appropriate and efficient activity management based on quality, profitability, and resolution agility. **FUNCTIONS**: 1\. Manage and monitor payments for assistance lines processed by IPA and TAI; resolve incidents; validate payments; and serve as the main contact person with T\&T. 2\. Perform control, management, and daily monitoring of pool claims activities, specifically concerning workshops, legal representatives, attorneys, and glass repairers. 3\. Manage and monitor accounting regularization processes. 4\. Handle seizures within the scope of Claims/Benefits, including receipt, registration, and file location until regularization, as well as third-party credit seizures. 5\. Authorize Tirea invoices exceeding €18,000 and franchise credit reviews via RPS; authorize Circulante Pagos for payments made for settlement. 6\. Support monitoring and management of internal and external payment managers’ activities, resolving incidents and queries. 7\. Advise on VAT reimbursement in repairs, TBC payment situations, etc., for Auto Material and Fleet claim handlers, acting as liaison with the Tax Department to channel requirements from the Tax Agency and/or Social Security regarding invoicing or supplier/professional involvement. **PROFILE**: Education: Higher education qualifications preferred. Knowledge:* Experience in claims management and processing. * Basic tax knowledge and familiarity with policy conditions. * Knowledge of evaluation and reserving systems within applications. * Familiarity with claims management IT tools—especially Host, Sirius, Filenet, and PPM—is an advantage. * Business vision/knowledge. * Communication and negotiation skills. * Ability to work effectively in teams and multidisciplinary environments. * Analytical ability and technical rigor. * Decision-making autonomy. **Why Join AXA Spain?** AXA Spain is one of AXA’s most significant Talent Centers, with over 3,000 employees working on local and international projects. We are proud to have received multiple certifications such as Top Employer and Top LinkedIn Company, thanks to our development-oriented environment, diversity, and inclusion. We work for societal progress by protecting what matters. We create long-term sustainable value while protecting our customers, economy, environment, and society. Here, you can grow professionally, work flexibly, and be part of a team driving change and innovation. At AXA, we actively promote Diversity and Inclusion, offering equal opportunities. Possession of a disability certificate will be viewed favorably. If you seek a place where you can make a difference, we look forward to welcoming you at AXA Spain! \#LI\-HYBRID \#LI\-BA1