Warranty Advisor (Automotive)

Description

Job Summary: We are seeking a professional to manage automotive warranty claims, ensuring customer satisfaction and compliance with manufacturer policies. Key Responsibilities: 1. Manages warranty claims and ensures customer satisfaction. 2. Collaborates with technicians to diagnose warranty-related issues. 3. Requires experience in automotive workshops and warranty management. **Company Overview** **MSX International** has been a trusted partner for leading vehicle manufacturers and their dealers worldwide for over 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage their operations across various areas. Leveraging our global teams, industry expertise, and technological capabilities, we design and deliver customized, sustainable, and innovative solutions and services that help our clients optimize operations and delight their customers. **Job Description** The **primary objective** of our future colleague is to **ensure customer satisfaction and compliance with the manufacturer's warranty terms.** **Your day-to-day responsibilities will include:** * **Receiving and managing** warranty claims submitted by brand-authorized dealers and workshops; * **Verifying** the validity of claims and ensuring compliance with warranty terms and conditions; * Maintaining **clear and effective communication** with the network of brand-authorized dealers and workshops to explain the claims process and provide updates on warranty status; * Collaborating with technicians and workshop staff to assess and diagnose issues covered under warranty and/or maintenance and repair contracts; * Maintaining detailed and organized records of all warranty claims, including relevant documentation such as invoices, diagnostic reports, and photographs; * **Ensuring** all documentation complies with legal and manufacturer requirements. **Requirements** * Education related to automotive engineering or technology; * Prior work experience in automotive workshops — **TECHNICAL AUTOMOTIVE KNOWLEDGE IS MANDATORY;** * **Experience in official dealerships (after-sales service);** * **Experience managing automotive / commercial vehicle warranties;** * Experience analyzing and handling data in Excel; * You consider yourself a person with excellent communication skills, analytical ability, and organizational capacity. **Additional Information** MSX is an equal opportunity employer and actively encourages applications from qualified and eligible candidates regardless of gender, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy or maternity. As users of the Disability Confident scheme, we guarantee to interview all disabled candidates who meet the minimum criteria for the vacancy.