Housing Navigator

Description

Position Summary: This position seeks a Housing Navigator to support individuals experiencing homelessness in transitioning toward stable housing solutions, promoting their autonomy and community integration. Key Responsibilities: 1. Accompanying individuals experiencing homelessness 2. Promoting autonomy and quality of life in housing solutions 3. Innovative, person-centered intervention **Workplace**: *Calle Sancho Dávila 20, 28028, Madrid* **Program**: *Adaptation and pilot implementation of the Housing Navigator professional role as Housing Navigator* **Professional Group:** *1* **Working Hours**: *38.25 hours per week, Monday to Friday* **Gross Monthly Salary**: *1933.28 € (14 payments per year)* **Gross Annual Salary:** *27065.89 €* **Contract Type:** *Indefinite-term contract* **Start Date:** *Immediate* **Probation Period:** *6 months* **Hierarchical Reporting Line:***State Director, Housing First* **Functional Reporting Line:***Technical Manager* **POSITION MISSION** To accompany individuals experiencing homelessness in their transition from emergency accommodation or temporary shelters toward stable, safe, and affordable housing solutions. The Housing Navigator role drives an innovative, evidence-based, person-centered intervention that promotes autonomy, improved quality of life, deinstitutionalization, and community integration. Its objective is to maximize opportunities for accessing and sustaining independent housing by activating formal and informal networks, personalizing support, and mobilizing community resources. This role is essential to guaranteeing the effective right to housing, strengthening inter-institutional coordination, and generating useful evidence for developing public policies aimed at eradicating homelessness. Additionally, part of the working hours will be carried out as a Housing Technician within the Coslada Housing First service. **FUNCTIONAL DESCRIPTION (NON-EXHAUSTIVE):** * Intensive accompaniment during the transition from temporary accommodation to affordable, stable, and community-integrated residential alternatives, supporting both the initial search for housing solutions and the subsequent transition to housing options aligned with each individual’s personalized autonomy and emancipation plan. * Preparing, together with the individual, for moving into housing (expectations, basic cohabitation rules, key management, utilities setup, registration), reinforcing their autonomous capacity to manage these aspects. * Providing support during early adaptation phases (housing maintenance routines, responsible use of shared spaces, neighbor relations), progressively encouraging the individual to assume greater responsibilities. * Mediation with housing stock and the community (community integration) * Contacting and negotiating with landlords, real estate agencies, institutions, and public administrations to facilitate housing offers aligned with individuals’ profiles and autonomy plans. * Mediating conflicts with neighbors or cohabitants (noise, cleanliness, use of shared areas), safeguarding housing continuity and community integration. * Early identification of risks (rent arrears, repeated conflicts, agreement breaches, housing deterioration) and activation of preventive responses to avoid returns to institutional services. * Coordination with the individual’s reference professional (social work/education, psychology, etc.) to align social and housing support, assisting processes of deinstitutionalization and independent community living. * Supporting the individual in managing basic housing-related finances (monthly budgeting, rental subsidies, debt management, expense prioritization) as a cornerstone of their autonomy. * Facilitating the individual’s use of normalized neighborhood resources (health centers, community activities, neighborhood associations, cultural and sports facilities) to strengthen community integration and reduce dependence on institutional services. * Contributing to evaluation and systematization of the pilot (autonomy, deinstitutionalization, integration) * Systematically recording basic data according to the proposed evaluation system. * Participating in reflective spaces with coordination teams, other entities, services, and exchange sessions to refine the role, analyzing which tasks most effectively contribute to autonomy, deinstitutionalization, and community integration. Housing Stock Sourcing and Analysis * Identification of priority intervention zones. * Identification and location of available rental housing units. * Proactive search through direct outreach, leaflet distribution, specialized websites, and other innovative techniques. * Property visits and condition assessments, preparation of technical reports and proposals for adaptations. Landlord Relations and Mediation * Contact, support, and advice for landlords. * Assessment and negotiation of rental prices. * Mediation with neighbors’ associations, utility providers, and insurance companies. * Resolution of queries and follow-up throughout the lease term. Administrative and Documentation Management * Receipt and review of contractual documentation. * Preparation of inventories and photographic reports. * Processing of insurance policies and transfer of utility account ownership. * Recording and updating data in the designated software application. Preparation, Maintenance, and Financial Monitoring * Coordination of maintenance, repairs, and adaptations. * Monitoring of payments to landlords, utility providers, and other expenses. * Supervision of participants’ financial contributions. * Development of support strategies to ensure timely payments and appropriate housing use. Accompaniment and Support for Participants * Regular visits and guidance on proper housing use. * Assistance with related procedures (registration, subsidies, services, certificates, etc.). * Training and support for residential autonomy. Internal and External Coordination * Joint work with project intervention teams. * Coordination with support services (administration, legal, strategic development, etc.). **BENEFITS**: * Flexible entry and exit times. * Partial remote work. * For full annual working hours: 60 hours of discretionary time. * 23 working days of vacation. * Opportunities for work-life balance. * Career and professional development opportunities. * Laptop and smartphone with access to the M365 environment. * Participation in social innovation, digital transformation, and agility initiatives. ### **Minimum Requirements** **ACADEMIC QUALIFICATIONS** * University degree in Social Sciences (preferably Social Education or Social Work). **PROFESSIONAL EXPERIENCE** * At least 1 year of direct intervention experience with homeless individuals or those facing severe residential exclusion, including specific work on autonomy and transitions out of residential services. * Experience in housing search and engagement with landlords, property managers, or residential services, including mediation in community conflicts. * Experience in community-based or proximity work promoting community integration and participation in neighborhood networks. **OTHER REQUIREMENTS** * Proficiency in Microsoft Office and database applications. **PREFERRED QUALIFICATIONS** * Training related to the National Security Framework. * Equivalent training or experience in homelessness and residential exclusion, with emphasis on autonomy and deinstitutionalization. * Equivalent training or experience in housing-centered intervention models (Housing First / Housing Led, community-based residential services, social support in housing). * Equivalent training or experience in community/neighborhood mediation and conflict management related to cohabitation. * Equivalent training or experience in social support and community integration. * Knowledge of the social services system, housing policies, rental subsidies, and local community resources. * Practical knowledge of the local rental market, public/social housing stock, and residential resources supporting autonomy and deinstitutionalization pathways. Experience in pilot or social innovation projects where impact on autonomy, community integration, or shifts in care models has been evaluated. * **COMPETENCIES** * Commitment to the organization and its strategic vision * Rigor, efficiency, and quality * Flexibility and adaptability to change * Teamwork * Organizational capacity * Proactive and problem-solving capacity