Second-Level Technical Support

Description

Job Summary: We are seeking a proactive, customer-oriented Second-Level Support Technician passionate about sharing technical knowledge and resolving incidents related to domains, email, hosting, and servers. Key Highlights: 1. Provide an excellent customer experience and support 2. Resolve technical incidents related to domains, email, hosting, and servers 3. Teamwork, proactivity, and attention to detail **Position**: Second-Level Technical Support **Required Experience**: 1 year **Department**: Customer Care and Technical Support **Location**: Office located in Barcelona. The company’s standard working hours are from 9:00 to 18:00, Monday to Friday, although they may vary depending on business needs. We are looking for individuals who wish to deliver an outstanding experience to our customers — quickly and effectively identifying their needs, acting proactively in daily tasks, and striving to maintain and enhance the quality of our customer service center. We seek people who enjoy interacting with customers and sharing their technical knowledge to help others, adapting flexibly to both external and internal customer needs. **Key Responsibilities**: * Respond to information requests and assistance inquiries regarding domains, email, hosting, dedicated and virtual servers, and website-building tools — primarily via email, but also by phone and chat. * Resolve provisioning incidents for our products: domains, email, hosting, dedicated and virtual servers, and website-building tools. * Escalate unresolved queries within the team to the Second-Level English-speaking support team. **Required Knowledge and Skills**: * In-depth knowledge of the following IT topics: administration of shared hosting platforms; management of dedicated and virtual servers (both via SSH command line and remote Terminal Server access); Internet protocols (HTTP, FTP, TCP/IP); services (DNS, email, domains); technologies (web servers and database servers); and programming languages (HTML, ASP, PHP). * Native or near-native proficiency in Spanish and Catalan, plus working knowledge of English. French is considered a strong advantage. * Strong communication and writing skills. * High customer orientation. **Core Competencies**: * Passion for customer interaction and helping others. * Ability to prioritize one’s own workload. * Experience working under pressure. * Strong organizational and planning skills. * Excellent teamwork and collaboration abilities. * Attention to detail. * Responsible and proactive individual. **Right to Work** At any stage, please be prepared to provide proof of eligibility to work in the country you’re applying for. Unfortunately, we are unable to support relocation packages or sponsorship visas. **ESG** At team.blue, our commitment to caring for the environment and each other is at the heart of everything we do. Our latest impact report showcases our ongoing ESG efforts and ambitious sustainability goals. Interested in learning more about our dedication to making a positive impact? Check it out here. **"Come as you are"** Everyone is welcome here. Diversity \& Inclusion are at our core. Far above any technical competence, we value respect, openness, and trusted collaboration. We do not tolerate intolerance.