Gaming Hall Operator

Description

Job Summary: We are seeking a responsible, customer-oriented professional to manage and ensure the proper operation of a gaming hall, guaranteeing an excellent customer experience. Key Highlights: 1. Professional and approachable customer service 2. Opportunities for internal growth 3. Initial and ongoing training We seek a responsible, customer-oriented individual to manage customer service and ensure the proper operation of our gaming hall, guaranteeing regulatory compliance and an excellent experience for our customers. **Main Responsibilities** * In-hall customer service, resolving inquiries with professional and approachable interaction. * Access control and verification of legal requirements (age, identification, capacity). * Basic supervision of gaming machines and reporting of incidents. * Cash handling: collections, change issuance, and cash control. * Monitoring compliance with regulations and responding to incidents. * Support in opening, closing, and maintaining order on the premises. **Requirements** * Customer service experience (experience in gaming, hospitality, or retail is desirable). * Strong communication skills and ability to manage conflicts. * Basic cash handling and computer tool proficiency. * Availability for rotating shifts (including weekends). **Preferred Qualifications** * Training in customer service. * Observational skills and ability to detect risky behaviors. * Teamwork and proactivity. **We Offer** * Permanent contract and competitive salary. * Initial and ongoing training. * A professional environment focused on security. * Opportunities for internal growth.