Receptionist

Description

Position Summary: We are seeking a passionate Receptionist dedicated to exceptional customer service to deliver memorable experiences and manage services at Senator Hotels & Resorts. Key Responsibilities: 1. Warm and personalized guest reception and assistance 2. Reservation management and incident handling 3. Opportunities for professional development and continuous training Are you passionate about delivering outstanding customer service and creating unforgettable experiences? At **Senator Hotels \& Resorts**, we are looking for a **Receptionist** for our **Senator Águilas Hotel in Águilas (Murcia)**. **What will your day-to-day responsibilities be?** * Greet, assist, and provide personalized attention to guests throughout their stay, offering information about hotel services and the surrounding area. * Manage and record operational data in internal systems, ensuring effective tracking and support for other departments. * Inform guests about and manage bookings for supplementary services and activities to enhance their experience. * Administer reservations, check\-in, and check\-out procedures, ensuring accurate updates of the property’s occupancy status. * Receive, manage, and follow up on requests, incidents, and complaints according to the chain’s protocols, guaranteeing appropriate resolution. * Issue invoices and manage payments for services rendered, in accordance with applicable rates and authorized payment methods. **What do we expect from you?** * Degree in Tourism or equivalent qualification supporting your vocation for customer service. * Minimum 1 year of relevant experience in similar roles. * Proficiency in Microsoft Office (intermediate level). * Advanced English language skills (French and other languages are highly valued!). **What do we offer?** * Fixed-term intermittent contract. * Full-time working hours. * Opportunity to join an established hotel chain. * Continuous training and professional development opportunities. * **Exclusive benefits**, including discounts at our properties, complimentary stays on your birthday, partnerships with health insurance providers and financial institutions—and many more! If you are passionate about customer service, possess experience in the duties outlined above, and share our core values—**service orientation, commitment, teamwork, quality, adaptability, social responsibility, and sustainability**—this is the place for you! Join our team! *As part of its commitment to equal opportunity, Senator Hotels \& Resorts has implemented initiatives to eliminate stereotypical gender associations with certain positions, aiming to achieve gender parity across the entire organization—join our team!*