Service Advisor

Description

Job Summary: We are seeking a Service Advisor to bridge the gap between customers and the workshop in Lleida, ensuring an optimal customer experience while managing daily operations—including customer service, work orders, billing, and administrative support. Key Highlights: 1. Key liaison role between customer and workshop 2. End-to-end management of the customer experience 3. Operational and administrative responsibilities within the workshop We require a Service Advisor to serve as the liaison between customers and the workshop at our Lleida facilities. The selected candidate will be responsible for ensuring a high-quality customer experience throughout the entire process, as well as overseeing necessary day-to-day operational management. Key responsibilities include direct customer interaction—both in person and via digital channels—accurate handling of work orders, monitoring vehicle status, performing billing and collection tasks, and providing general administrative support to the workshop area. A minimum of two years’ experience in similar roles is required for this position. Candidates must hold formal training in automotive technology or administration, and possess native-level proficiency in both Catalan and Spanish. Strong administrative software skills are essential, along with a valid Spanish driving license (Class B) and personal vehicle. This is a full-time, permanent position with immediate start date. Additional qualifications related to after-sales services and fleet management will be considered advantageous.