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Summary: This role involves processing guest entries, managing payments, assigning rooms, providing hotel information, and ensuring guest satisfaction through various front desk operations. Highlights: 1. Opportunity to interact with guests and provide excellent service. 2. Be part of a dynamic team in a modern and design-rich environment. 3. Develop professional relationships and contribute to common goals. **Additional Information** **Job Number**26042127 **Job Category**Rooms \& Guest Services Operations **Location**Aloft Madrid Gran Via, Calle Jacometrezo 4, Madrid, Madrid, Spain, 28013 **Schedule**Full Time **Located Remotely?**N **Position Type** Non\-Management Handle all guest check-ins, verify guest identification and payment methods, assign rooms, distribute and activate room keys. Set up guest accounts upon arrival according to their requirements. Enter information into the Marriott Rewards program. Ensure rates align with market pricing and document exceptions. Collect payment prior to issuing room keys, verify and adjust billing. Compile and review daily occupancy reports/journals/lists. Complete cash and closing reports. Inform and direct guests, and provide them with hotel-related information. Respond to guest requests by escalating to appropriate staff as needed. Follow up to ensure requests are resolved. Process all types of payments, vouchers, refunds, and charges. Balance and deposit revenue. Conduct cash counts at the beginning and end of each shift. Obtain manual authorizations and follow all accounting-mandated procedures. Notify Property Protection/Security immediately in case of guest-reported theft. Assist management in training, evaluating, counseling, motivating, and mentoring employees; serve as a role model and resource for Guarantee of Fair Treatment (GFT) and Open Door Policy (ODP). Build and maintain positive professional relationships; collaborate and support one another to achieve shared goals; listen to and respond appropriately to employee concerns. Adhere to all brand policies and procedures; report accidents, injuries, and hazardous working conditions to supervisors; complete required safety trainings and certifications; maintain a neat and professional appearance at all times on the job; respect hotel confidentiality; protect all company assets. Welcome and greet guests, anticipate and respond to guest needs, assist guests with reduced mobility, and warmly thank guests upon departure. Communicate clearly and professionally; prepare and accurately proofread written documents; answer telephone calls using appropriate language. Uphold quality standards. Enter and retrieve information using computers and/or point-of-sale systems. Be accustomed to standing, sitting, and moving for extended periods. Lift, carry, pull, push, and place loads weighing up to 4.5 kilograms independently. Perform all other tasks assigned by supervisors that are consistent with this position. RECOMMENDED QUALIFICATIONS Education:High school diploma or equivalent. Related work experience:At least 1 year of related work experience. Supervisory experience:At least 1 year of supervisory experience. Licenses or certifications:None *At Marriott International, we are committed to promoting equal employment opportunity, treating every individual with dignity, and offering the same opportunities to all. We foster an environment where our associates’ unique qualities are valued and celebrated. Our greatest strength lies in the diverse mix of cultures, skills, and experiences our associates bring. We actively prevent discrimination based on protected characteristics, including disability, veteran status, and any other characteristic covered under applicable law.* At Aloft, we’re not like other hotels — but we don’t let it go to our heads. Our mission is to be both the launchpad and landing pad for our guests. Whether it’s grabbing a drink after walking the dog, meeting colleagues after a day of meetings, or stopping by to see family, friends, or favorite bands, we position ourselves as a vibrant, modern-design destination where guests connect and reconnect with people and places around them. We seek individuals who need to express their personality and aren’t afraid to step outside the box. If the idea of building connections and interacting with others fills you with joy, Aloft Hotels is the place for you. By joining Aloft Hotels, you become part of Marriott International’s portfolio of brands. **Join** a company that empowers you to bring your best self forward, **find** purpose in your career, **belong** to an exceptional global team, and **become** the best version of yourself.
