Customer Service Supervisor(Mandarin needed)

Description

Job Responsibilities * Be responsible for the overall operation and delivery management of the Spanish customer service team, and take ownership of service quality, customer satisfaction and operational KPIs. * Oversee day‑to‑day management of the customer service team, including personnel administration, shift scheduling, performance management, training and team development. * Monitor and continuously optimize key operational metrics (SLA, CSAT, complaint rate, FCR, etc.). * Collaborate with the Shenzhen customer service center, operations, warehouse, transportation and other teams to drive closed‑loop resolution of customer issues. * Handle major customer complaints, escalated cases and high‑risk incidents. * Identify operational pain points through data analysis, and drive process optimization and efficiency improvement. Job Requirements * Minimum 2 years of experience in customer service or call‑center operations, with at least 1‑year team‑management experience. * Prior experience in logistics, courier or e‑commerce fulfillment is preferred. * Solid capabilities in customer‑service operation and delivery management; familiar with core customer‑service KPI frameworks. * Strong cross‑functional collaboration and project‑driving skills. * Data‑driven mindset; proficient in Excel and data‑analysis tools. * Excellent Chinese communication skills; proficiency in English or Spanish is a plus. Sueldo: 35\.000,00€\-54\.000,00€ al año Beneficios: * Flexibilidad horaria * Ordenador de empresa * Parking gratuito Idioma: * Chino (Obligatorio) * Español (Obligatorio) Ubicación del trabajo: Empleo presencial