**We are seeking to incorporate a Customer Service professional into your department:** **ADMINISTRATIVE STAFF – CUSTOMER SERVICE** Your main mission will be to address any needs of assigned customers and respond to them as quickly as possible, coordinating with the company’s various internal departments. Your main responsibilities will include: * Processing and tracking domestic and international orders. * Managing various e-commerce platforms; post-sales support and follow-up. * Issuing and controlling export documentation (packing lists, certificates of origin, bills of lading/air waybills, etc.). * Coordinating logistics for shipments with customs agents, carriers, and freight forwarders. * Maintaining ongoing communication with customers regarding order tracking, complaints, etc. * Supporting the sales department when they are out of the office. * Recording customer/supplier transactions in the system. * Preparing performance indicator reports, where applicable. * Updating the customer database, pricing, and commercial terms. **Passion, Leadership, Customer Orientation, Innovation, Teamwork, and Humility** are our core values. We are a group of over 700 professionals sharing a corporate culture rooted in collaboration, teamwork, and business development within a sustainable environment. At Sp Berner, we select individuals committed to our values to achieve the company’s strategic goals together. *Our commitment to inclusion and equal opportunities ensures that our Equality Plan guarantees professional development for all staff and equal opportunities in recruitment, within an environment free from discrimination based on ethnicity, nationality, social origin, age, sexual orientation, gender expression, religion, or any other personal, physical, or social circumstance.* A professional background in International Trade, Business Administration and Management (ADE), Intermediate Vocational Training in Commercial Management, etc., is required. A minimum of two years’ experience in a similar role—sales administration or foreign trade—is essential. Experience managing MARKETPLACES or e-commerce is highly desirable. Knowledge of export documentation: commercial invoices, packing lists, certificates of origin, Incoterms, and customs procedures. · Proficiency in Microsoft Excel (intermediate or advanced level): pivot tables, formulas, reporting, and database management. · Experience with ERP or CRM systems (e.g., SAP). A **high level of English** is required, sufficient to communicate with customers via telephone. Knowledge of additional languages is an advantage.