Customer Service Agent

Description

Job Summary: We are seeking a customer service professional to handle requests and inquiries, providing personalized support to customers in the hospitality and supermarket sectors. Key Highlights: 1. Immediate hiring with an indefinite contract. 2. Continuous training and a professional development plan. 3. Commitment to gender equality and work-life balance. **Description:** ---------------- Your **responsibilities** at work will include: * Assisting customers through various channels. * Efficiently managing and understanding customer requests and inquiries. * Providing personalized support tailored to each customer segment (hospitality and supermarkets). **What We Offer:** * Immediate hiring. * Contract type: indefinite. * Full-time working schedule of 40 hours per week. * Working hours: Monday to Friday, from 1 p.m. to 9 p.m. * Salary according to the applicable collective agreement. **Join a leading European group:** * Continuous training to enhance your knowledge and skills. * A professional development and growth plan to help you maximize your talent. * An Equality Plan demonstrating our firm commitment to gender equality. * People-focused policies to support better work-life balance. **Will you join our team?** **Requirements:** --------------- **We are looking for individuals who have:** * A positive, proactive attitude and the ability to work effectively in a team. * Prior experience in customer service. * Strong communication skills, both oral and written. * Ability to resolve incidents. * Customer-oriented mindset. * Organizational, management, and planning capabilities. * Basic office software proficiency.