Receptionist - Hotel

Description

Job Summary: ALEGRIA Group is seeking a passionate Receptionist for the Hotel Maripins, with a vocation for customer service and commitment to excellence. Key Highlights: 1. Be the first point of contact to create memorable experiences for guests. 2. Professional development in a dynamic and collaborative environment. 3. Join a recognized hotel chain with a strong presence. DESCRIPTION ALEGRIA Group, a renowned hotel chain with a strong presence across Spain, is proud to announce a new employment opportunity to join our team at the **Hotel Maripins**, located in Malgrat de Mar. We are looking for a passionate **Receptionist** with a clear vocation for customer service and a strong commitment to excellence. As Receptionist at the Hotel Maripins, you will be the first point of contact for our guests, playing a fundamental role in creating memorable experiences. Your professionalism and warmth will serve as the introduction to our establishment, ensuring that every guest feels welcome and well-cared-for from arrival to departure. Key responsibilities for this position include, but are not limited to: * **Check\-in and Check\-out:** Efficiently manage guest arrivals and departures, ensuring accuracy in documentation and data registration. * **Customer Service:** Provide detailed information about hotel services, local attractions, and proactively and courteously resolve inquiries or incidents. * **Reservation Management:** Handle telephone, online, and in-person reservations, as well as modifications and cancellations with due diligence. * **Billing and Payments:** Process payments, issue invoices, and manage the cash register rigorously and transparently. * **Internal Communication:** Coordinate with other hotel departments (maintenance, housekeeping, food & beverage) to ensure a seamless and satisfying guest stay. * **Hotel Image Maintenance:** Ensure the proper presentation of the reception area and common spaces, maintaining a welcoming and professional atmosphere. * **Multilingual Support:** Assist guests from diverse nationalities by facilitating communication and delivering personalized service. At ALEGRIA Group, we invest in our employees’ professional development and offer a dynamic and collaborative work environment. If you are enthusiastic, passionate about hospitality, and wish to grow within an established company, this is your opportunity! Join us and become part of the ALEGRIA family, where every day is a new adventure and every guest is an opportunity to make a difference. REQUIREMENTS **Job Requirements:** * Minimum two years’ verifiable experience in similar positions within the hospitality sector. * Excellent verbal and written communication skills. * Ability to work in an organized and efficient manner under pressure. * Proactive, solution-oriented attitude with strong attention to detail. * Availability to work rotating shifts, including weekends and holidays. **Preferred Qualifications:** * Fluent command of English, both spoken and written. * Knowledge of German. * Experience with hotel management software (PMS). * Familiarity with the Maresme region and its points of interest.