Summary: This Network Solutions Analyst role focuses on scaling Payments Network operations, bridging business, product, and technical teams to drive payment product success through data analysis and continuous improvement. Highlights: 1. Reshape the future of payments in a dynamic team 2. Develop and implement out-of-the-box solutions for efficiency 3. Collaborate across teams and with external stakeholders **Description** Job Description Job Title Network Solutioning Analyst Other Equivalent Job Tittles Business Analyst Division/Department Network Operations Location Alcobendas (Madrid, Spain) Reports to (position) Network Solutioning Manager Position Type: Full\-time Position Class \& Grade: **General Description/Mission** ------------------------------- As a company whose mission is to be the most progressive and inclusive money transfer business in the world, we deliver highly reliable payment services to our customers. With over 600K locations in 200 countries, we have adopted the identity of what it means to be multicultural and embody the idea of being family, no matter where we are. At Ria, you’ll be surrounded by colleagues from everywhere in the world, who are dedicated to each other and empowered to be creative and nurture “out of the box” solutions with a strong commitment to future growth ingrained in everything we do, from global expansion and partnerships to our persistent focus on the ultimate customer experience. In the Network team, we are on a mission to reshape the future of payments. As a pivotal member of our dynamic team, the Network Solutions Analyst will play a crucial role in scaling our Payments Network operations bridging business, product, and technical teams to drive payment product success through data analysis, requirements definition, and continuous improvement initiatives. This position is designed for a proactive problem\-solver who excels in optimizing functionalities, crafting innovative solutions, and spearheading implementations across global payment infrastructures. Key Responsibilities for this role are: * Strategic Problem Solving: Proactively identify and resolve issues to enhance the operational capabilities of our Payments Network. Develop and implement out\-of\-the\-box solutions that drive efficiency and effectiveness. * Cross\-Functional Collaboration: Work closely with various teams within the company, including IT, Operations, Digital, and external stakeholders, to foster successful project outcomes. * Detailed oriented: Collaborate in multiple initiatives aimed at improving our payout mechanisms (including cash, wallets, VPAs, and bank deposits) on a global scale, making sure all aspects are considered for a holistic approach. * Stakeholder Engagement: Build and maintain strong relationships with internal and external partners, coordinating efforts to align with strategic objectives and ensure global impact. * Communication: Facilitate clear and effective communication between technical teams and business units, ensuring that all stakeholders are aligned with project goals and updates. * Innovation and Improvement: Continuously gather and analyze needs to pinpoint opportunities for enhancements. Stay abreast of industry trends to anticipate and incorporate future needs into our payment solutions. **JOB FUNCTIONS / RESPONSIBILITIES** ------------------------------------ * Research new products and services and provide recommendations to Operations Managers. Conduct competitor analysis and monitor industry trends to inform product strategy. * Assist with solutions ideation and design, identifying process improvements and potential risk failures. * Increase operational efficiencies to streamline and simplify process flows and effectiveness. * Work closely with IT, Product, Revenue, Compliance, and Customer Service on payments related issues. * Analyze data and serve as a liaison between business and technical teams. * Gather and elicit Business Requirements and needs by interviewing stakeholders (external \& internal), reviewing existing business documentation, and documenting existing processes and systems. * Measure performance and monitor impact on the solutions designed and implemented, such as rejection rate, success rate, adoption rate. * Develop and maintain Documentation and Plans. Report on status and escalation to management as needed. Manage and contemplate payments regulatory and compliance implications for each product. * **Skills and Abilities** ------------------------ * Strong desire to build a career in the payments industry. * Ability to analyze diverse information and develop strategy recommendations. * Must be able to meet strict deadlines. * Must possess strong research skills along with the ability to navigate multiple systems at once. * Persistent and results focused – must be able to deliver results in an environment which requires a high tolerance for ambiguity. * Extensive multi\-tasking and prioritization skills – needs to excel in fast paced environment with frequently changing priorities. * Highly organized with exceptional attention to detail and follow\-through. * Skilled in the use of apps and technology. * Strong data analysis skills (Excel, SQL, analytics platforms like Tableau, Power BI, etc.). * Can demonstrate experience and competence of handling stakeholders´ enquiries. * Must have strong written and verbal (English) communication skills.(MUST) * The successful candidate will possess a “can do” customer\-centric approach to resolving problems. **COMPETENCIES (dictionary)** ----------------------------- * Analytical thinking (6\): Excellent analytical skills and ability to interpret data and provide action plans. Ability to understand \& analyze different problems and to develop \& implement a corrective action plan. * Communication \& Influence (13\): Excellent communications skills and leadership. * Flexibility/Adaptability \& Managing Change (4\): At ease in collaborating successfully cross\-functionally and across multiple cultures and geographies. **EDUCATION** ------------- * Bachelor’s degree (preferably in Business Administration, Economics, Finance, or any applicable subject); MBA preferred but not required. **Work EXPERIENCE** ------------------- * 2\-5 years of prior work experience in a relevant field (eCommerce / Online Financial Services). Understanding of transaction processing flows with different payment methods (cards, bank transfers, Open Banking, A2A, Wallets, ATM, etc..).