At Kärcher, a team of 15,330 people from 80 countries work together to make the world a cleaner place. As a family-owned company focused on sustainability, we firmly believe that life’s most important things require extra care to ensure they stand the test of time and retain their value for the future. We deliver WOW solutions worldwide for cleaning and care—every day and in extraordinary situations—with WOW products and WOW services. Wanna WOW with us? We are looking for the best talent to fill the position of Customer Service Manager. This role is tasked with managing the customer service team and promoting adherence to the company’s quality standards in customer service. What will you do on a daily basis? Organize and prioritize tasks for customer service team managers. Serve as the point of contact for customer complaints: register, resolve, and meet defined closure timelines. In cases of serious incidents, directly handle customer communication. Oversee order management: review daily operations, identify input errors, and improve manual order handling processes; drive continuous system automation. Resolve incidents and continuously improve EDI, INTRANET, and WEB order processes. Act as the national customer service reference for the central team and the two counter administrators at each regional office. Given the company’s multichannel reality, adapt to diverse customers and partners (private customers, professional customers, distributors, representatives, etc.). Collaborate with the Logistics Department on transportation incidents and provide customers with delivery timeline information. Coordinate with Marketing on advertising campaigns. Manage and review returns. Act in accordance with the ISO 9001:2015 quality management system. We’re looking for you if… You have prior experience managing teams in a customer service department (5+ years). You have experience in customer service departments (order entry, incident management, customer advisory support). You possess a good level of English (to be demonstrated during the interview). SAP system experience is mandatory. We reward you with… Fixed salary + variable bonus. Company vehicle. 100% company-subsidized private health insurance. Employee discount on brand products. 100% company-subsidized staff canteen. Discount portal. Subsidized English classes. Working hours: Monday–Thursday 9:00–18:00, Friday 9:00–15:00. 1 remote workday per week after completion of the onboarding period (6 months). We look forward to meeting you :) Together toward a cleaner world. At Kärcher Spain, we are an employer committed to equal opportunities. We aim to attract, develop, and retain the most talented individuals within a diverse team. We do not discriminate based on race, color, religion or beliefs, sex, sexual orientation, gender identity or expression, national origin, age, disability, or marital status. At Kärcher Spain, we do not tolerate discrimination or harassment under any circumstances. We especially encourage applications from members of minority groups, women in roles where they are underrepresented, and persons with disabilities. All hiring decisions are based on qualifications, merit, and business needs. We thank all applicants for their interest; however, only those whose applications progress to the next stage of the selection process will be contacted.