Job Summary: The Operational Director will comprehensively manage hotel operations, optimizing resources and ensuring quality standards. Key Points: 1. Comprehensive management of hotel operations 2. Leadership and team coordination 3. Resource optimization and compliance with standards * Alabriga Hotel & Home Suites * Girona * * ### **Experience** No experience required * ### **Salary** Unspecified remuneration * + ### **Area - Position** **Business Administration** - Administration Manager + ### **Category or Level** Middle Management + - ### **Vacancies** 1 - ### **Applicants** 1 - * ### **Contract** Permanent Contract * ### **Working Hours** Full-time Continuous selection process. ### **Responsibilities** The Operational Director will be responsible for the comprehensive management of hotel operations, ensuring the proper functioning of all departments, resource optimization, and compliance with quality standards. Key responsibilities: Daily supervision of hotel operations (accommodation, F&B, maintenance, housekeeping, etc.). Team coordination and leadership. Implementation and monitoring of operational procedures. ### **Requirements** Service quality control and customer experience expertise. Incident management and operational decision-making. Cost optimization and operational budget control. Supplier and external service oversight. Coordination with senior management for strategy definition. Ensuring compliance with internal policies and legal regulations. Continuous process improvement and operational efficiency enhancement. Shift scheduling and personnel planning. Team performance supervision. Staff training and development. Internal conflict resolution. Monitoring of operational KPIs. Direct reporting to senior management. Analysis of results and proposal of improvements. Ensuring high levels of customer satisfaction and an excellent hotel reputation. Where applicable, resolving customer incidents favorably for our brand image while providing satisfactory solutions to customers. Monitoring financial performance, budgets, forecasts, and operational results. Revenue optimization (ADR, RevPAR, GOR). Ensuring compliance with legal, safety, hygiene, and sustainability regulations. Developing and implementing hotel commercial and positioning strategies. Leading and supervising all hotel operational areas (accommodation, F&B, SPA & Wellness, events, finance, HR, sales and marketing). Communicating our mission, objectives, and execution methods to our team. Minimum 3–5 years’ experience in a similar position within the hospitality industry. Highly operational and solution-oriented profile. Leadership and team management capabilities. Organization, discipline, and attention to detail. Ability to work under pressure. High proficiency in Spanish and English (additional languages are valued). Knowledge of hotel management systems.