Professionals eager to work in a competitive technical environment, highly motivated, with experience in Support roles, Systems Management or HelpDesk, good communicators, able to work well in teams and with great capacity and willingness to learn. They will join the Customer Support and Service Area. Main responsibilities: * Assisting customers with service migrations * Supporting service deployments * Helping diagnose customer issues, identifying root causes and resolving problems * Assisting customers with the use of SW Hosting services and tools * Helping customers resolve doubts and providing technical support on service-related inquiries Responsibilities * 24x7 first-level support * Management of internal and third-party systems * Resolution of standardized incidents and service requests * Performing monthly audits and updates * Communicating to customers the resolution of inquiries, incidents, and service requests * Incident detection (monitoring) * Execution of internal and customer procedures upon request * Creation and maintenance of documentation for SW Hosting, SW Panel, available to customers and other company users * Daily review of previous manual or automated operations to detect errors or potential errors, aiming for continuous operational improvement Requirements * Preferably from Girona or surrounding areas * Experience in server configuration, diagnosis and hardware-level setup * Experience managing critical and high-availability systems based on Linux, Windows, Citrix environments * Knowledge of networks, including configuration, management, administration and deployment * Fluent written and spoken Spanish, Catalan, and English. English level First Certificate, Catalan level C or higher We offer * Integration into a highly technical department * Competitive and motivating work environment * Flexible working hours according to company-established shifts * Possibility of weekend and holiday shifts * Salary + productivity-based incentives * Opportunities for career advancement within the company's organizational structure and promotion to roles with greater responsibility