User Support Technician, Barcelona

Description

Job Summary: We are seeking a User Support Technician to provide technical support, diagnosis, and resolution of incidents for a service targeting large enterprises. Key Responsibilities: 1. Technical support and resolution of IT incidents. 2. Use of ticketing tools. 3. Installation and updating of software and hardware. User Support Technician Grupo Sermicro is a leading ICT Solutions and Services Integrator with over 40 years of experience and extensive international presence. We invite you to join our team! We are currently looking for a User Support Technician to work on a service for large enterprises. **Main Responsibilities:** * Technical support * Diagnosis and resolution of incidents * Use of ticketing tools * Installation and updating of software and hardware * Equipment refurbishment, platforming, and configuration * User assistance * Rack patching * Repair of equipment and peripherals * Control and transfer of IT inventory **What We Are Looking For:** * Vocational Training (FP) at intermediate or higher level in Computer Science * Minimum 2 years of experience in similar positions * Experience in resolving IT incidents * Catalan What Can We Offer You? * Opportunity to work for a major industry-leading company in continuous growth * Workplace: La Roca del Vallès * Training and development benefits * Full-time position * Rotating shifts from 8:00 to 16:00 and from 12:00 to 20:00, Monday to Friday windows, soporte, hardware, microsoft, ticketing, office,