Industrial company located in Sta Agnès is seeking to hire: CUSTOMER SERVICE Reporting to the Head of Commercial Department - Academic qualifications: Higher Vocational Training in Commercial Administration - Personal qualities: Analytical person with commercial aptitude, ability to work in a team, good communication skills, organizational and planning abilities. Problem-solving and proactive mindset. - Languages: Catalan (optional), Spanish, English or French (desirable) - Driver's license and personal vehicle required to reach the company. Skills: - Knowledge of the company and its commercial culture to effectively communicate to customers and/or delegates/sales representatives the potential differential values. - Customer orientation. - Thorough understanding of the industry and its competitive landscape. - Ability to identify both customer requests and actual needs. - Negotiation capabilities. - Knowledge of products offered. - Interpersonal relationship skills. - Analytical, synthetic and persuasive abilities. - Time management. Objective: - Manage quotations/orders and provide information to the entire sales team to improve coordination between Sales Representatives and headquarters. Deliver excellent service through effective telephone and in-person support to both customers and internal/external staff. Compensation and schedule: Full-time, Monday to Thursday from 8:00 to 13:00 and 14:30 to 18:00, Friday from 8:00 to 14:00. 24-26,000€ gross/year Main duties and responsibilities: - Manage quotes, orders and studies. - Capture offers prepared by sales representatives and convert them into orders. - Communicate and maintain management relationships with sales delegates/representatives across Spain. - Control and manage CRM system. - Receive and record customer complaints and claims, identifying their origin and forwarding them to the relevant responsible parties. - Customer support. - Proactively search for tender opportunities. - Reception / Switchboard: Handle internal and external visits. Receive and redirect calls to the appropriate department or person. * Minimum 1 year of experience. Previous experience in customer service * Higher Vocational Qualification in Administration * Catalan (spoken Advanced, written Advanced) * Spanish (spoken Advanced, written Advanced) * Availability of vehicle * Driving license: B * Permanent employment contract * Full-time * Additional information: Annual gross salary ranging from 24,000 to 26,000 EUR