Operational Efficiency and Customer Service Manager

Description

Company Information Nordlogway Company Job Description Vacant Position **Operational Efficiency and Customer Service Manager** Location: Manlleu County: Osona Number of Positions: 1 Department: Operations Working Hours: 8:00–17:00 or 9:00–18:00 Salary: To be determined based on evaluation Contract Type: Permanent Contract Duration: Permanent Job Responsibilities: - Lead and coordinate the warehouse team, ensuring achievement of objectives, deadlines, and service quality. - Manage the customer portfolio: direct customer support, needs assessment, project follow-up, and incident resolution. - Analyze and optimize warehouse operational processes (flows, cycle times, workloads, standardization, etc.). - Implement continuous improvements based on Lean methodology and other productivity tools. - Drive reduction in execution time and enhance logistical service efficiency. - Coordinate transportation operations and ensure proper planning and execution. - Promote a positive, motivating, and results-oriented work environment. Publication Date: 12/02/2026 Requirements Qualifications: Education in logistics and transport Preferred: - Prior experience in a similar role. - Education in logistics and transport Requirements: We are a logistics-sector company seeking to hire an Operational Efficiency and Customer Service Manager. We seek a candidate with solid experience in warehousing and transportation, a strong focus on efficiency, and outstanding leadership capabilities. We are looking for a proactive individual with strategic vision and a continuous improvement mindset, dedicated to optimizing processes and delivering excellent service to our customers. Mandatory: - Demonstrable prior experience in logistics, warehousing, and/or transportation. - Experience leading operational teams. - Knowledge of logistics processes and continuous improvement tools (Lean, 5S, Kaizen, etc.). - Ability to communicate, listen, and build trust-based relationships with customers and team members. - Focus on efficiency, meeting deadlines, and service quality. - Analytical, responsible, organized, and proactive profile. - Languages: Catalan and Spanish; basic English. Additional Requirements Key Competencies: - Leadership and team management - Empathy and effective communication - Continuous improvement and analytical thinking - Customer and results orientation - Organizational and decision-making skills