Passenger Services Assistant

Description

Job Summary: Mitie Spain is seeking Passenger Services Assistants for Girona Airport, with a focus on inquiry resolution, queue management, and incident support. Key Highlights: 1. Passenger inquiry handling and resolution 2. Queue management and organization at control points 3. Support in incident resolution Job Description **Mitie Spain** is a business group with extensive nationwide presence, specializing in service provision to companies and committed to Equality, Diversity, and the Integration of individuals into the labor market. We are currently seeking **dynamic, responsible individuals with a customer service orientation** to join our team as **Passenger Services Assistants** at **Girona Airport**. Responsibilities * Attend to and resolve passenger inquiries. * Manage and organize queues at control points. * Support incident resolution. * Direct and accompany passengers to passport control. * Set up and manage tensioners for queue organization. * Collaborate in maintaining order and flow in control areas. We Offer * **Temporary contract** of 6 months with possibility of extension. * Work in **rotating shifts (morning, afternoon, and night)**, Monday through Sunday. * Working hours within the timeframe of **04:00 (morning) to 03:00 (early morning)**, with legally mandated breaks. Salary * **€850.71 gross/month (12 payments per year).** Requirements * Immediate availability. * **Intermediate level of English** (other languages will be valued). * Ability to travel to **Girona Airport** (own vehicle is an advantage). * Availability to work **rotating shifts**. * Capacity to perform duties **while standing**. * **Disability certificate will be considered an asset.** Salary: €850.71 per month Benefits: * Option for an indefinite-term contract * Uniform provided Work Location: On-site employment