Customer Service Representative / Account Manager

Description

Summary: Royal Den Hartogh Logistics is seeking a highly organized and detail-oriented Customer Service Representative / Account Manager to manage customer requests from transport order to delivery. Highlights: 1. Trusted partner for international clients, managing full process. 2. Opportunity to provide creative transport solutions and optimize business. 3. Interesting position with high responsibility in an international team. *Ambitious People Realising Creative Logistics Solutions.* **Where will you be working?** Royal Den Hartogh Logistics is a **leading logistics service provider** for the chemical, gas, polymer, and food industries. **Founded in 1920** in the Netherlands, our family\-owned company strongly focuses on safety and sustainability. Together with our customers and suppliers, we develop smart logistics solutions that contribute to a more efficient supply chain. We **operate worldwide with 54 locations in 27 countries**. Our team consists of over 2,600 employees, and we manage a modern fleet of 25,000 tank containers**,** 5,000 dry bulk containers and trailers, 575 tank trailers, and nearly 900 trucks. **The Role** We are looking for a highly organised, detail\-oriented and proactive **Customer Service Representative / Account Manager** to join our **Business Unit Global team**. In this key role, you’ll be the **trusted partner for your customers** managing their requests from the transport order right through to delivery. You’ll take ownership of the full process, becoming the go\-to logistics expert who provides solutions, handles challenges, and delivers outstanding service. **What will you do?** * In this department, you will be the point of contact for a number of (international) clients; * You are responsible for the operational execution and the associated administration; * This means daily contact with customers and internal departments, shipping lines, rail operators, cleaning stations, and many other supply chain partners; * Together with colleagues, you provide clients with creative transport solutions to expand and/or optimize existing business; * In short, you are the central link coordinating and monitoring all parties to ensure transport is carried out to the client’s satisfaction. **Job Requirements** * Bachelor’s degree (preferred) with experience in international logistics or transport. * Proven customer service experience within a fast\-paced supply chain environment. * Knowledge of deep\-sea shipping and import/export customs (preferred). * Strong analytical, organizational, and problem\-solving skills with commercial awareness. * Excellent communication skills in English and Spanish (additional languages are a plus). **What we offer** We offer you an interesting position with a high degree of responsibility in a international and informal organization. An opportunity to grow with us in a workplace where we believe in giving trust, responsibility and taking ownership. We offer attractive Den Hartogh employment conditions, personal development and flexible working arrangements. **How to apply** Please apply via the link on this page and upload your CV and motivation. For more information about the role, please contact Nigel van den Berg (Operations Coordinator) via NvandenBerg@denhartogh.com.