Clerk-Reservations

Description

Position Summary: Process reservations, requests, modifications, and cancellations; identify guest needs; and apply sales techniques to maximize revenue while ensuring compliance with company policies. Key Responsibilities: 1. Manage reservations, modifications, and cancellations efficiently. 2. Apply sales techniques to optimize revenue. 3. Protect the privacy and security of guests and colleagues. **Additional Information** **Job Number**26057410 **Job Category**Reservations **Location**Hotel Marqués de Riscal a Luxury Collection Hotel Elciego, Calle Torrea, 1, Elciego, Alava, Spain, 1340 **Schedule**Full Time **Located Remotely?**N **Position Type** Non\-Management Process all room reservations, requests, modifications, and cancellations received via telephone, fax, or email. Identify guest reservation needs and determine the appropriate room type. Verify availability of room type and rate. Explain guarantee policies, special rates, and cancellation policies to callers. Handle and document special requests. Answer questions regarding hotel facilities, services, and room accommodations. Apply sales techniques to maximize revenue. Enter and access data in the reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agency inspection rates, and wholesale reservations) by entering the correct code and rate into the reservation system. Follow escalation procedures when addressing guest concerns. Comply with company policies and procedures; ensure uniform and personal appearance are neat and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and colleagues. Greet and acknowledge all guests according to company standards; anticipate their service needs and fulfill them; express genuine appreciation; assist guests with disabilities. Communicate with others using clear and professional language; answer telephones using proper protocol. Cultivate and maintain positive working relationships with others; support the team in achieving common goals; listen and respond appropriately to concerns raised by other employees. Adhere to quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing 10 pounds or less without assistance. Perform other reasonable job duties as requested by supervisors. DESIRABLE SKILLS Education:High school diploma or equivalent General Educational Development (GED) certificate. (General Educational Development, GED). Relevant Work Experience:No relevant work experience required. Supervisory Experience:No supervisory experience required. License or Certification:None *At Marriott International, we are committed to providing equal opportunities, making everyone feel welcome, and facilitating access to employment opportunities. We actively foster an environment where the diversity of our associates’ backgrounds is valued and celebrated. Our greatest strength lies in the exquisite blend of cultures, talents, and experiences of our associates. We are committed to non-discrimination on the basis of disability, veteran status, or any other characteristic protected by applicable law.* The Luxury Collection Hotels \& Resorts, with more than 120 hotels in over 35 countries, delivers authentic experiences that evoke lasting, cherished memories. Our more than 100 years of expertise—beginning in 1906 under the Italian CIGA brand (a collection of Europe’s most famous and iconic hotels)—serves as a strong foundation as we evolve to exceed the expectations of luxury travelers. From legendary palaces and remote retreats to timeless modern classics, each Luxury Collection hotel and resort is a unique and treasured expression of its location: a portal to the destination’s charms and cultural treasures. If you appreciate evocative storytelling, feel passion and curiosity for this destination’s heritage, and desire to deliver genuine, personalized hospitality that anticipates guest needs, we invite you to join our journey. By joining The Luxury Collection, you become part of Marriott International’s portfolio of brands. **You’ll be** where you can do your best work, **you’ll start** fulfilling your purpose, **you’ll be part** of an incredible global team, and **you’ll become** the best version of yourself.