ORA Controller

Description

If there is one thing that drives and inspires us at Telpark, it is talent. The ORA (On-Street Regulated Parking) Controller is responsible for managing and monitoring regulated parking zones, ensuring compliance with established regulations, optimizing available spaces, and overseeing the correct application of parking fees. They must collaborate with the team to guarantee the smooth operation of the system and the proper use of parking spaces in assigned areas. Responsibilities * Surveillance and control: * Monitor and ensure compliance with regulations governing the use of regulated parking (ORA), verifying correct utilization of spaces and appropriate vehicle positioning. * Issuance of fines: * Detect and penalize violations related to improper parking use (e.g., parking without a ticket, overstaying time limits, etc.) according to established procedures. * Citizen assistance: * Respond to drivers’ questions and clarifications regarding parking fees, applicable hours, and regulated parking regulations. * System and equipment review: * Ensure proper functioning of parking meters and other related devices, reporting any malfunctions or anomalies for repair. * Revenue control: * Verify correct collection of parking fees and conduct audits of revenues generated by parking systems. * Report preparation: * Prepare periodic reports on detected violations, revenues generated, and any relevant incidents. * Commercial management: + Execute commercial initiatives and sell company products and services in accordance with customer needs. **Knowledge and skills:** * Proficiency in technological tools. * Experience in customer service. * Attention to detail: Ability to accurately and efficiently identify irregularities. * Effective communication: Ability to interact clearly and respectfully with citizens and work teams. * Organization and time management: Ability to handle multiple tasks and priorities while ensuring adherence to established procedures and deadlines. * Problem solving: Ability to appropriately address and manage conflicts or unforeseen situations. * Teamwork: Ability to collaborate with colleagues and local authorities to achieve shared objectives. **Requirements:** * Minimum one year of prior experience in similar customer-facing roles. * Willingness to work outdoors under all weather conditions. * Ability to perform repetitive tasks accurately and efficiently. * Residency in the location of the vacancy is mandatory. **Characteristics:** * Temporary contract: 100% working hours dedicated to ORA Calonge i Sant Antoni * Salary subject to collective agreement * Start date: Possibly as of 06/01/2026 If you wish to join a growing company undergoing digital and cultural transformation, now is your moment.