Deputy Reception Manager

Description

**We are looking for talent to join our Reception Team** Are you passionate about customer service and hotel management? We are seeking a Deputy Reception Manager to join our team and assist in the daily management of the department, ensuring an excellent experience for our guests and the smooth operation of front desk activities. **Main Responsibilities:** \- Support the Reception Manager in the daily coordination and supervision of the team. \- Assist in scheduling shifts, planning, and task distribution. \- Assume operational management of the department in the absence of the Reception Manager. \- Handle and resolve guest incidents, complaints, and requests, ensuring high-quality service. \- Participate in the training, onboarding, and follow-up of new reception team members. \- Supervise and assist in preparing daily reports, cash audits, and end-of-day cash reconciliations. \- Perform standard front desk duties: check-in, check-out, telephone support, guest assistance, tourist information, and sale of excursions and services. \- Ensure effective communication between shifts by relaying incidents, requests, and relevant observations to maintain service continuity. **Requirements:** \- Professional-level English, both spoken and written. \- Knowledge of a second foreign language is valued. \- Proficient use of Microsoft Office (Excel, Word, and email). \- Familiarity with online and offline sales channels, as well as extranets of major OTAs. \- Experience with Ubikos PMS is a plus. \- Leadership ability, organizational skills, incident resolution capability, and strong customer orientation. **Schedule:** Rotating morning and afternoon shifts. **Salary:** As per collective agreement \+ commissions Gross monthly salary: Up to €2,000.00 Benefits: * Meals provided at the company * Option for an indefinite-term contract * Uniform provided Work location: On-site employment