We are Zapiplay, a full service marketing and design agency based in the UK and Spain. We are looking for people to join us in our mission to provide world\-class solutions to medium\-sized businesses around the world. We are passionate about driving our clients' growth and are looking for people who take pride in their work and enjoy having a bit of fun at the same time. We're looking for talent to do something great together. We hire people like you: ambitious and forward\-thinking people who want to be more than just another employee. Will you be one of them? As part of the Customer Success and Operations Team, you will make a significant contribution to ensuring that our customers understand the product and use it optimally. You collect feedback, drive customer growth and thereby help take HR processes to a new level. The long\-term satisfaction of our customers is your success! **These tasks await you:** * Comprehensive and professional support for our customers by email and telephone. * The opportunity to constantly develop your knowledge and skills: consultations are exciting, varied and anything but ordinary. * Work with product experts to resolve difficult issues and update the product * Active contribution to the continuous improvement of our processes and the expansion of our internal knowledge base. ##### **WHAT YOU NEED TO SUCCEED** * You have successfully completed your training * Ideally, you have 2 years of professional experience, preferably in customer service and ticket management. * He is IT\-savvy, has good analytical skills and quickly familiarises himself with new software and tasks. * He finds it exciting to help customers in a wide variety of businesses and industries make the best possible use of Zapiplay. * Admiring problems is not yours. Approach things in a proactive and solution\-oriented way. * His expressiveness and communication skills are reflected in his confident writing. * You have very good spoken and written Spanish (level C2\) and English. ##### **YOUR APPRENTICESHIPS** * Experience, including in Zendesk tools, JIRA, Confluence, etc. * Independent and solution oriented work in a dynamic team * Requirements management and customer communication in a fast\-growing environment ... and of course you will become a Zapiplay expert! What you will get **Continuous learning** Training is provided on all major platforms, tools and technologies. Access to hundreds of resources, courses and training materials online **Growth opportunities** Zapiplay grew by more than 250% in the last 3 years, and merit\-based promotion opportunities are plentiful for new family members who meet or exceed job performance metrics. **Salary** Permanent contract Fixed salary