Customer Support

Description

**Life has an impact.** -------------------- And when it is not managed, that impact leads to absenteeism, disengagement, or loss of focus. That’s where you come in. Every day, you will help people resolve situations affecting their well-being—and by doing so, contribute to helping them regain peace of mind and refocus on their work. **What this role offers you** ================================ ### **A schedule that allows flexibility** You will work **20 hours per week**: Mondays from 08:00–15:00; Tuesdays, Wednesdays, and Thursdays from 12:00–16:30—a perfect schedule if you are studying, developing another project, or seeking a stable part-time position. ### **Stability from day one** You will start with an **indefinite-term contract**, becoming part of a solid, long-term project. ### **Every day makes a real difference** You won’t handle meaningless incidents. You’ll assist people facing significant personal circumstances and activate solutions that genuinely improve their daily lives. ### **Continuous learning** Each case is different. You’ll discover resources, learn to manage highly diverse situations, and develop strong problem-solving and intercultural communication skills. ### **You’ll always have a team behind you** Although you’ll manage your own cases, you’ll never work alone. You’ll receive continuous support from the rest of the team to identify the best solution for each person. ### **Benefits that also take care of you** * 23 working days of vacation. * 2 flexible days off. * Access to the **Life Experience Plan**, for you and your close circle. * Life insurance starting after six months. **Your mission: be the bridge between people and solutions** ================================================================ Many people experience personal situations that ultimately affect both their well-being and professional performance. Your mission will be to accompany them, understand their needs, and coordinate appropriate resources to help them resolve those issues. Thanks to your proficiency in Chinese, you’ll be able to provide empathetic, high-quality support to international users who need to feel understood from the very first moment. ### **Your day-to-day responsibilities:** * You’ll assist users by understanding their situation and supporting them throughout the entire process. * You’ll coordinate with providers and specialists to implement the most suitable solution for each case. * You’ll follow up on every case until the need is fully resolved. * You’ll ensure people can access and use the service easily, empathetically, and effectively. **What will make you successful in this role** ============================================ ### **Enjoy helping others** Listening, understanding, and accompanying will be essential parts of your work. ### **Strong organizational skills** You’ll manage multiple cases simultaneously, so effective planning will allow you to work calmly and deliver excellent service. ### **Comfort using digital tools** All information is managed through technological platforms that streamline your daily tasks. ### **Adaptability** Each case is different—making the work dynamic and highly enriching. ### **Key information** * Salary: €18,000–€20,000 gross annually for full-time; pro-rated for part-time. * Part-time schedule of **20 hours per week**. * Indefinite-term contract. * Work locations: Méndez Álvaro and Pozuelo de Alarcón.