Optical Technical Director

Description

Position Summary: Multiópticas is seeking an Optical Director to lead business operations, clinical excellence, and customer experience, driving growth and team development. Key Highlights: 1. Lead the optical store’s operations comprehensively as a business unit. 2. Lead, motivate, and develop the optical store team. 3. High degree of autonomy and responsibility with direct impact on business performance. **Optical Director – Madrid** ================================= At **Multiópticas**, we are looking to hire an **Optical Director** for our stores in Madrid — a key role to drive business growth, clinical excellence, and superior customer experience. We are part of a rapidly growing company, a leader in visual health, strongly committed to training, talent development, and innovation in optical retail. **Your Mission** ------------- Comprehensively lead the optical store as a business unit, ensuring technical excellence, commercial growth, store profitability, and team development. You will be responsible for positioning the optical store as a benchmark for customer experience, commercial performance, and clinical quality — guaranteeing compliance with company standards and actively contributing to the sustainable development of the business. **What Will You Do Daily?** ------------------------------- ### **Business Leadership and Commercial Management** * Drive optical store growth by achieving sales, profitability, and productivity targets. * Analyze key KPIs (sales, conversion rate, average transaction value, units per transaction [UPT], margins, etc.). * Design and implement action plans to improve performance and customer experience. * Identify local market growth opportunities. * Ensure proper execution of commercial campaigns and retail standards. ### **Team Leadership** * Lead, motivate, and develop the optical store team. * Define objectives and monitor performance. * Promote the team’s commercial and technical development. * Participate in recruitment, onboarding, and training processes. * Foster a positive, collaborative, and results-oriented work environment. ### **️ Technical and Clinical Excellence** * Ensure quality of optometric and visual health services. * Conduct visual examinations and contact lens fittings. * Supervise clinical protocols and technical standards. * Ensure optimal customer experience and loyalty. ### **Product and Profitability** * Manage the optical store’s product assortment. * Monitor inventory turnover, stock levels, and availability. * Analyze commercial mix and improvement opportunities. * Collaborate with central teams on pricing and product strategy. ### **Operations and Excellence** * Ensure compliance with operational processes and company standards. * Manage inventory, cash handling, and administrative procedures. * Maintain the store’s proper visual identity. * Drive continuous efficiency improvements. * Support marketing initiatives and customer acquisition activities. ### **Regulatory Responsibility** * Serve as the optical store’s Technical Manager where applicable. * Ensure compliance with healthcare, legal, and data protection regulations. * Guarantee professional standards and accurate documentation. **What Are We Looking For?** ------------------ * Bachelor’s Degree in Optics and Optometry. * Valid professional registration as an Optician-Optometrist. * Experience in team management and retail. * Business-oriented profile with results-driven mindset. * Analytical ability and decision-making skills. * Leadership, influence, and people-development capabilities. * Autonomy, organizational skills, and problem-solving mindset. **Success Indicators** ------------------------ * Optical store sales and profitability. * Conversion rate and average transaction value. * Team productivity. * Customer satisfaction and loyalty. * Clinical quality and regulatory compliance. * Talent development and retention. **What Do We Offer?** ---------------------- * Join Multiópticas — a rapidly growing company. * A solid, long-term project. * Continuous training and development. * High degree of autonomy and responsibility. * Direct impact on business, team, and customer experience. * A dynamic, professional, and continuously evolving environment. If you seek a project where you can grow, lead, and make your mark in the field of visual health, we would love to meet you. At **Multiópticas**, we invest in talent, commitment, and professional development within an environment that values diversity and promotes inclusion. If you want to positively impact the visual health of hundreds of people, grow alongside a top-tier team, and feel valued every day — regardless of your identity or background — we invite you to join our team. **We look forward to your application!**