Salesforce Technical Lead

Description

Summary: Omega CRM, a leader in Customer Experience services and technology, seeks a Technical Lead to provide technical leadership and ensure project success. Highlights: 1. Provide technical leadership and solution design expertise 2. Ensure compliance with quality standards and project objectives 3. Participate in technical team development and community of practice **Omega CRM is a Merkle \& Dentsu company, leader in development of Customer Experience services, with \+20 years of experience in the use of Technology applied to Marketing and providing a unique Customer Relationship with mainly focus on Innovation is looking for a Technical Lead.** --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- MAIN TASKS: * Provide support to the sales and functional team in assigned accounts when technical knowledge of the solution is required: Solution design, estimation, and assumptions. * Support the PM/DM in technical leadership on the project, bringing comprehensive technical knowledge of the platform and identifying the best solution to meet the project's functional demands. * Detect and notify risks in the technical management of project/client profitability. * Ensure the smooth progress of the project in terms of Scope, Schedule, and Costs. Alerting and anticipating possible deviations to the Project Manager/Delivery Manager. * Ensure the fulfillment of the project's technical objectives. * Ensure compliance with the agreed software quality standards with Omega's Technical Management. * Supervise the effort estimations of the development and support team during the testing phase of a project. * Collaborate with the PM/DM in project demos for the client. * Ensure the final delivery of technical documentation for a project. * Participate in the development and training of the technical team, advising them to improve their technical skills. * Identify possible technical Up \& Cross Selling opportunities. * Identify possible methodological improvements for the technical team. * Collaborate in Omega's community of practice, providing thought leadership, training, and mentoring to other collaborators to develop technical capabilities. REQUIRED EXPERIENCE: * 3\+ years participating in the full lifecycle of Salesforce.com implementations. * Experience in Salesforce.com projects. * Experience in the different modules: Sales Cloud, Service Cloud, Marketing Cloud, * Experience with agile methodologies. * High level of English. WHAT DO WE OFFER * Permanent contract. * Flexible Schedule. We make it easy. Balance your professional and personal life. * Certifications plan. Improve your skills and get the official certificate from our main partners. * Home Office. You decide and we support you. * Flexible retribution (public transport ticket, Ticket restaurtant, …). * Health insurance. * OMEGA in action. Our commitment to a better society is not just an intention * Professional development: Evolve, grow and get where you want to go. About us Omega CRM, a Merkle Company, is a global digital company specialising in accelerating the Business Experience (BX) of our clients through customer\-centric solutions, technology, and data – all enhanced by AI. Together with Merkle, we form the largest Customer Experience Management (CXM) agency in Spain, and as part of the dentsu group, we offer end\-to\-end solutions that integrate media, creativity, content, technology, and strategy to deliver real business impact. With over 23 years of experience, a team of 580\+ professionals from 24 nationalities, and 2,500\+ certifications, Omega CRM is a recognised leader in the Salesforce ecosystem in Spain. We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non\-Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics. Client satisfaction is at our core (rating: 4\.9/5\), and we’ve been recognised with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia). At Omega CRM, we believe in growth through people – guided by our values: \#Talent, \#Flexibility, \#Commitment, and \#Innovation. We grow \#Together.