IT Support Technician

Description

Job Summary: Rohde & Schwarz Spain is seeking an experienced IT Support Technician with a strong customer focus and the ability to resolve incidents in international corporate environments. Key Highlights: 1. Comprehensive technical support to users on hardware, software, and networks 2. Participation in the implementation of new corporate IT solutions 3. International work environment and development opportunities **Contact** Giovanna Branciforte HR Manager **Info** City/Region Madrid (Spain)Entry Level Experienced Professionals, Entry-level ProfessionalsEmployment Type Full-time, PermanentReference Number 16366 At Rohde & Schwarz Spain, we are expanding our IT team and seeking to hire an experienced IT Support Technician with a strong customer orientation, incident resolution capability in corporate environments, and the ability to work in an international setting. Your Responsibilities Support the IT Management in monitoring the regular operation of the organization’s IT infrastructure, including physical networks (e.g., LAN/WAN, servers, endpoints), as well as corporate applications hosted on local servers and/or in the cloud. Technical Support: Respond to user inquiries (on-site or remote/tickets) regarding hardware, software, and networks. Installation and Configuration: Assemble computers, printers, and software, including operating systems (Windows/Linux/macOS/iOS). Maintenance: Ensure preventive equipment operation, security patching, and antivirus updates. Diagnosis: Rapidly identify and resolve technical issues to restore productivity. Support the implementation of new corporate IT solutions and IT project management.Rohde & Schwarz – Exciting Perspectives Our colleagues share first-hand insights about: * Daily adventures and challenges * The passionate work of our teams * The technologies behind our projects and innovative solutions Your Qualifications Education: University degree or higher technical qualification in IT and network infrastructures, or equivalent knowledge; Networking management skills (IP, DNS, DHCP); Solid knowledge of Windows Server, Windows, and office productivity tools (MS Office, …), MS Project; Prior experience in Level 1 Helpdesk roles, ticket management, and remote support; Excellent communication skills, patience, analytical ability, proactivity, and ability to work under pressure; Spanish language: advanced level / bilingual; English language: intermediate–advanced level (B2), written and spoken; Valid driver’s license; Willingness to travel.Interested? We look forward to receiving your application. If you have any questions, please do not hesitate to contact your Recruiter, quoting the Job ID below. Equal opportunity is important to us. We welcome your application regardless of gender, nationality, ethnic and social origin, religion, ideology, disability, age, as well as sexual orientation and identity. Job ID: IT 16366 Your Recruiter: Giovanna Branciforte, HR Director Rohde & Schwarz is an international technology group with approximately 15,000 employees and three business areas: Test & Measurement, Technology Systems, and Networks & Cybersecurity. For over 90 years, the company has operated in the telecommunications industry, developing cutting-edge technology for enterprises across various sectors, governments, and public administration. In Spain, R&S has been operating since 1999 and currently employs 130 staff across Madrid and Barcelona. Our Offer * Remote work opportunities * Professional training and development * Family-owned company * Work–life balance * Performance management