Receptionist

Description

Job Summary: Leonardo Hotels is seeking a hospitality-passionate Receptionist to deliver exceptional service and manage guest experiences in a dynamic environment. Key Highlights: 1. Being part of an internationally recognized hotel brand with a strong reputation 2. Professional development and growth opportunities within the company 3. A collaborative and multicultural work environment with continuous training JOB DESCRIPTION ### **Join our team at Leonardo Hotels as a Receptionist!** At Leonardo Hotels, we constantly seek exceptional talent to enrich our guests’ experience and contribute to the growth of our expanding hotel chain. If you are passionate about hospitality, possess a strong service orientation, and seek a dynamic environment to develop your professional career, this is your opportunity! We are looking for a **Receptionist** with at least two years of proven prior experience in similar roles. The ideal candidate will have a high level of English proficiency, outstanding customer service skills, and solid academic training in Tourism (Diploma or equivalent). **What will you do on a daily basis?** * Welcome our guests with a smile and professionalism, efficiently managing their check-in and check-out processes. * Provide detailed information about our services, facilities, and local tourist attractions, advising guests to ensure an unforgettable stay. * Manage reservations, modifications, and cancellations, ensuring maximum guest satisfaction. * Answer telephone calls and emails courteously and effectively. * Collaborate closely with other hotel departments (housekeeping, maintenance, food & beverage) to guarantee a seamless and high-quality experience for our guests. * Handle incidents and complaints tactfully and professionally, always seeking satisfactory solutions. * Maintain the reception area tidy and presentable, reflecting Leonardo Hotels’ quality image. * Perform basic administrative tasks related to front desk operations. **What are we looking for in you?** * **Experience:** Minimum of 2 years’ prior experience as a hotel Receptionist. * **Education:** Diploma in Tourism or related academic qualification. * **Languages:** High level of English (mandatory); additional languages are valued. * **Communication Skills:** Excellent verbal and written communication skills. * **Customer Service:** Passion for delivering exceptional service and a proactive attitude to anticipate guests’ needs. * **Organization:** Ability to handle multiple tasks simultaneously and work under pressure in a fast-paced environment. * **Problem Solving:** Skill to resolve incidents effectively and remain calm in complex situations. * **Knowledge:** Proficiency in hotel management software (PMS) and office tools. * **Attitude:** Professionalism, discretion, friendliness, and a strong work ethic. **Why join Leonardo Hotels?** * Be part of an internationally recognized hotel brand with a strong reputation. * Professional development and growth opportunities within the company. * A collaborative and multicultural work environment. * Continuous training to enhance your skills. * Contribute to creating memorable experiences for our guests. If you meet the requirements and are ready to advance your career in the hospitality industry, we want to meet you! **Apply now and become part of the Leonardo Hotels family!**