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Job Summary: We are seeking a proactive individual to manage customer relationships, provide tailored solutions, perform administrative tasks, and handle incidents. Key Responsibilities: 1. Customer relationship management and provision of tailored solutions 2. Administrative support tasks and incident management 3. Collaboration in improving internal quality standards In Torrevieja, we seek a proactive individual to manage customer relationships and offer solutions tailored to their needs. The role involves assisting both walk-in customers and making outbound calls to retain or re-engage former users. You will also carry out administrative support tasks for the team, manage incidents related to home or vehicle insurance, and collaborate on enhancing internal quality standards. A university degree is required, along with fluent English to serve our international clientele. Prior experience with insurance products and familiarity with sales tools will be considered an advantage. This is a full-time position with an employment contract. During summer months, working hours become intensive. Benefits include meal allowances, childcare vouchers, medical insurance, life insurance, and a pension plan. University education (Bachelor’s degree or equivalent). Advanced level of English. Prior experience in customer service and/or target-based sales. Technical knowledge of property-related insurance products (auto, home, life insurance), underwriting regulations, familiarity with applications and Mapfre’s Commercial Network, and telephone usage techniques are desirable. Previous experience in insurance companies is highly valued.
