Customer Relationship Coordinator – Málaga

Description

Job Summary: The Store Customer Relationship Coordinator ensures the best customer experience before, during, and after their visit to the store, managing personalized services. Key Highlights: 1. Collaborating with customers and the team in co-creation 2. Promoting the use of personalized services and continuous improvement 3. Professional development in an autonomous and diverse environment **Our Stores** This is where we demonstrate our purpose face-to-face. If you share this goal—and your satisfaction comes from enabling customers to bring their ideas and projects to life—this is the place for you. Joining our store teams means working in a co\-creation environment where you live our corporate values and purpose alongside customers. Will you join us? We show it to you here in this video: **Responsibilities and Mission** The **Store Customer Relationship Coordinator** is responsible for ensuring the best customer experience before, during, and after their store visit—both at checkout and across all existing communication channels—by leveraging knowledge of, and making available, a comprehensive portfolio of high-level personalized services defined by the Services Directorate. They know the details of each service and promote its usage, working toward objectives set forth in the action plan established by the Customer Relationship Leader (CRL). They maintain continuous contact with customers, allowing them to identify key areas for improvement. Together with the CRL, they propose action plans to the rest of the store team. They are responsible for planning and organizing the daily activities of the Customer Relationship team based on store operational needs and customer flow. They also drive the various in-store payment services, supporting customer autonomy while aligning with company-wide strategy and ensuring agile customer billing. **Main Responsibilities** * Coordinates the team to ensure excellent welcoming of customers upon entering the store through initial contact, guaranteeing an outstanding customer experience. * Listens to customer needs using available tools at any given time—such as NPS, GMB, and RCO—and jointly proposes, with the CRL, action plans to address identified needs. * Supports the CRL in organizing the team to conduct regular exit surveys without purchase, and—wherever possible—provides real-time solutions to customers. * Assists the CRL in tracking action plans derived from exit surveys without purchase. **Demonstrable Requirements** * Minimum of 2 years’ prior professional experience is required. * Good proficiency in office productivity tools. **What We Offer?** **Our Purpose** ===================== At Leroy Merlin, our purpose gives meaning to who we are and everything we do—a guiding principle representing our commitment to you and to the planet. Everything we offer aims to inspire you to create better living environments. Because we firmly believe one thing: if we commit to it, changing the world is within our hands—and yours. Social Action is one of Leroy Merlin Spain’s core pillars, adding value not only to the company but also to the community. Through various initiatives—including renovation and adaptation projects, donations, solidarity products, corporate volunteering, and our "Dignified Homes" Grant Program—we contribute to building a better world and society. **!Benefit! As a Leroy Merlin Employee** ====================================== As a Leroy Merlin Spain employee, you have access to over 70 benefits and/or advantages, categorized into six groups—all designed to deliver the best possible experience as part of this great team. You will also benefit from Leroy Merlin’s Flexible Compensation and Benefits Policy, including opportunities to become a company shareholder, health insurance, childcare support, meal vouchers, and various discounts with major commercial partners, among others. Your compensation includes a fixed salary plus participation in company results and profits. **!Develop Yourself!** ================== !Train and grow within a multinational company! You’ll find an excellent work environment and enjoy autonomy to decide and act, participating in decision-making and cross-functional projects. **A Place for Everyone** Diversity Management is a fundamental pillar of our corporate philosophy. That is why it is included in our Diversity Charter—a code of commitment promoted by the Foundation for Diversity and supported by the Ministry of Health, Social Policy and Equality. With this, we reaffirm our commitment to respecting the right to inclusion for all individuals and recognize the benefits brought by cultural, demographic, and social diversity. Leroy Merlin España, S.L.U. declares its commitment to establishing and developing policies that integrate gender equality—without any form of discrimination—as well as promoting and fostering measures to achieve effective gender equality within our organization. We uphold the principle of gender equality across every area of our activity and within the framework of our Organization’s Social Responsibility. If you want to pursue the work you love, our door is open to you. Here, we do not recognize barriers. **YOUR TALENT HAS NO LIMITS** If you’d like to learn more about our Purpose, values, initiatives, and current job openings, please visit our Corporate Employment Website: Leroy Merlin Spain. **!CHANGING OUR WORLD IS IN OUR HANDS!**