Job Summary: We are seeking a Systems Administrator for Level 1 Support to join a dynamic team, resolving incidents and providing technical judgment in IT environments. Key Highlights: 1. Collaborative team and high-level technical environment 2. Professional career growth within an expanding company 3. Flexible working hours and continuous training We Are SDi! With over 40 years of experience in developing and implementing software solutions, SDi has established itself as a technological sector benchmark. We are more than 150 professionals distributed across our offices in Logroño, Calahorra, and Albacete, working daily to transform our clients’ business processes through technology. We are characterized by a close, agile, and personalized approach. We fully engage in every project, delivering effective solutions that provide real and sustainable value. And of course, we strongly support continuous professional development, team well-being, and a motivating, flexible work environment. Do you have experience resolving incidents, providing technical support, and helping systems operate efficiently? This is your opportunity! **Who Are We?** A dynamic team passionate about what we do. We create solutions that simplify life for SMEs, enabling them to manage their teams more efficiently and effectively. For further details: * Noure Belmamoun * Nabil Ait * María Gutiérrez * Javier González * Sara Baños * Víctor Fernández * Sergio Herce **What Are We Looking For? ️‍ ️** We need a **Systems Administrator for Level 1 Support**, with a minimum of **3 years of professional experience** in technical incident handling and resolution within IT environments. Here, you will not only provide support—you will also contribute expertise, technical judgment, and organizational capability within a solid team where service quality forms the foundation of our work. **What We Expect From You:** * Proven experience of at least 3 years in first-level technical support and basic systems administration. * Solid knowledge of Windows Server environments. * Intermediate/advanced knowledge of Microsoft 365 helpdesk. * Experience managing Linux hosting (without control panels), email services, and domains. * Ability to diagnose, resolve, and track technical incidents swiftly and effectively. * Experience with ticketing tools, remote management tools, and organized work methodologies is desirable. * A valid driver’s license with at least 1 year of driving experience is desirable. * Residency in the Calahorra or Logroño area is desirable. * Interest or experience using AI to improve processes is desirable. Your Missions, If You Accept Them: * Resolution of Level 1 technical incidents in Windows environments. * User support for web hosting, email, domain, and Microsoft 365 services. * Escalation and tracking of incidents when required. * Basic maintenance and monitoring of production systems and services. * Collaboration with other technical teams to ensure agile, high-quality support. * Participation in proposals for process improvement and user support enhancement. What We Offer: Economic conditions based on years of experience, ranging between **€22,000 and €25,000 gross annual salary. This salary may be supplemented—or defined—with a variable component tied to objectives, depending on autonomy and experience.** Collaborative team and high-level technical environment. Professional career growth within an expanding company. Additionally, our improved collective agreement includes: * 1,778 annual working hours \= additional vacation days \+ birthday leave. * 25% remote work. * Access to a diverse ecosystem of real-world projects. * Flexible working hours. * Continuous and specialized training. * Intensive working schedule on Fridays and during July and August. * Professional development plan and periodic salary reviews. * Excellent work atmosphere, where autonomy and collaboration are highly valued. Do You See Yourself in This Role? If you possess a service-oriented mindset, passion for technology, and enjoy solving problems to assist users in their day-to-day activities, we want to meet you. Apply now or contact us directly for more information. Permanent contract Full-time €22,000 \- €25,000 Hybrid (26007, Logroño, RI, Spain) New Tech \& Business