Receptionist

Description

Job Summary: We are looking for a responsible and solution-oriented person to fill a key role in the daily operations of an urban accommodation facility, with a strong focus on customer service and service management. Key Highlights: 1. You will be part of a stable and committed team 2. Opportunity to grow and take on more responsibility 3. A friendly, dynamic, and positive working environment **Job Description** We are an urban accommodation company operating in **Tenerife**, **Madrid**, and **Barcelona**, specializing in flexible stays (by the hour). We operate professionally, closely, and respectfully—where order, customer service, and a positive atmosphere are essential to daily operations. We seek **responsible, solution-oriented individuals with a positive attitude**, who wish to join a stable and committed team and assume an important role in the daily operations of our establishment. You will be a **key figure** during your shift to ensure the venue operates smoothly, efficiently, and in a positive atmosphere. **Your main responsibilities will include:** * Guest reception and customer service * Review and management of reservations * Responding to chats, messages, and incidents * Coordinating transportation and security services * Room management (check-in / check-out / availability control) * Cash handling, cash register closing, and basic administrative tasks * Ensuring compliance with internal venue regulations and those applicable to staff * Basic website updates (availability, operational information, etc.) * Maintaining a positive work environment and respectful interactions with guests, team members, and partner agencies **Candidate Profile** * Prior experience in reception, hostels, or customer service (highly valued) * Organized, proactive, autonomous, and discerning individual * Proficient use of digital tools (reservation systems, WhatsApp, websites, email) * Ability to resolve incidents calmly and with common sense * Positive, professional attitude oriented toward teamwork and good vibes * Languages: Spanish and English **mandatory**, additional languages are a plus **What We Offer** * 40-hour weekly schedule with rotating shifts: nights (23:00\-07:00\) and afternoons (15:00\-23:00\) * Two consecutive days off per week (rotating) * Monthly incentive bonus * A friendly, dynamic, and positive working environment * Opportunity to grow and take on more responsibility Due to the location of our establishment, having your own car is recommended to facilitate commuting and avoid issues with public transportation. Employment Type: Full-time, Permanent Contract Salary: €15,000.00\-€16,000.00 per year Work Location: On-site employment