Network Technician N2

Description

Job Summary: TIGLOO is seeking a Network Technician N2 to provide support to clients, collaborating with Helpdesk and Infrastructure Projects. Key Highlights: 1. Comprehensive customer support for network and security incidents. 2. Advanced configuration and diagnostics for networks and firewalls. 3. Opportunity to work with Fortinet and Aruba Networks technologies. Published on 04/06/2026 **Mission** ----------- **Join the TIGLOO team as a Network Technician N2!** We are currently looking for a **Network Technician N2** to join our team. You will be responsible for providing client support, collaborating with other Helpdesk areas and the Infrastructure Projects team, performing the following duties: **What will you do on a daily basis?** * Handle network incidents (e.g., users without connectivity, slow performance, outages). * Diagnose and resolve or escalate issues (IP, DNS, gateway). * Configure switch settings (VLANs, trunk, LACP). * Verify the status of devices, ports, and network links. * Create and apply firewall rules. * Monitor and respond to alerts using tools such as Microsoft Defender XDR. * Manage antivirus operations (scans, device isolation). * Perform configurations on Fortinet and Aruba Networks equipment. * Support tasks in Microsoft Azure. * Document incidents and solutions. **Profile** ---------- **What do we consider essential?** * Education in Computer Network Systems Administration (ASIR) or equivalent. * Minimum 5 years of experience in multi-client environments. * Networking knowledge (VLAN, trunk, LACP, etc.). * Familiarity with an antivirus console. * Knowledge of firewalls. **It’s a plus if you have...** * Experience with Fortinet products. * Experience with Aruba products. * Fortinet certifications (NS4, FCP, or similar). * Knowledge of Azure environment and Defender XDR antivirus.