Night Receptionist

Description

Position Summary: We are seeking a Night Receptionist to provide customer service, manage room occupancy, handle billing and collections, and perform nightly audits at a luxury hotel. Key Highlights: 1. Being part of a prestigious and expanding luxury hotel chain. 2. Opportunities for professional growth and development within the chain. 3. Access to unlimited training and exclusive discounts at chain hotels. **Description:** ---------------- At **Hospes Palacio de Arenales \& SPA**, we are looking for a **Night Receptionist** to perform the following duties: * Carry out customer service tasks at the front desk during the night shift (greeting guests, attending to their needs, informing them about hotel amenities, etc.). * Manage room occupancy and sales during the night shift. * Safeguard valuables and money deposited by guests. * Perform billing and collection tasks. * Conduct the nightly audit. * Receive, process, and forward guest complaints to the appropriate departments during the night shift. * Monitor cash register closure at the end of the shift. **Requirements:** --------------- * University degree. * Minimum two years’ prior experience in a similar position at 5\*-star hotels. * Advanced English proficiency (knowledge of additional languages is highly valued). * Knowledge of PMS Opera is highly desirable. * Conflict and incident resolution skills. * **Full-time position** * **Paternity leave replacement contract.** **What We Offer:** * The opportunity to join a prestigious luxury hotel chain operating across nine destinations in Spain, currently undergoing rapid expansion. * Opportunities for growth and development within the chain. * A positive working environment, a multicultural team, and strong teamwork ethos. * Unlimited, freely accessible training – over 20\.000 training materials (including books, courses, audiobooks, podcasts, etc.) covering multiple disciplines. * Opportunity to participate in our Hospes Exchange Program, enabling work experience at one or more of our brand hotels. * Exclusive discounts at our chain hotels for accommodation, F\&B, and SPA services—for you, your family, and friends. * Access to the Hospes Hotels Club, offering many additional exclusive discounts. **Applications will be accepted until April 30.** *At HOSPES, we take pride in offering equal opportunities regardless of gender, age, religion, diversity, or country of origin. This selection process is based on objective criteria of professionalism, merit, and capability.*