Reception Assistant

Description

**Description:** ---------------- We are seeking a **Reception Assistant** for **Hospes Palacio de Arenales & SPA**, who will perform the following duties: * Support in managing guest arrivals and departures. * Respond to guest information requests. * Provide information on local tourist services and hotel amenities. * Guest service during their stay (message delivery, wake-up calls, handling complaints and suggestions, ticket reservations, restaurant bookings, etc.). * Support in managing guest complaints. * Collaborate in achieving defined sales objectives (up-selling and cross-selling). * Manage guest luggage. * Apply the Chain’s quality standards in accordance with the Procedures Manual. **Requirements:** --------------- * Advanced proficiency in Spanish and English is mandatory (knowledge of additional languages is an asset). * Degree in Tourism or related field. * Minimum one year of experience in a similar position, preferably in 5-star hotels. * Availability to work rotating shifts (morning, afternoon, and night). * Dynamic individual with a positive attitude. **What do we offer?** * The opportunity to join a prestigious luxury hotel chain present across 9 destinations in Spain, currently undergoing expansion. * A positive working environment, a multicultural team, and strong teamwork. * Unlimited, self-accessible training – over 20,000 training resources (including books, courses, audiobooks, podcasts, etc.) across various fields. * Exclusive discounts at our chain’s hotels for you and your family or friends, covering accommodation, F&B, and SPA services. * Access to the Hospes Hotels Club, offering numerous additional exclusive discounts. *At HOSPES, we take pride in providing equal opportunities regardless of gender, age, religion, diversity, or country of origin. This selection process is based on objective criteria of professionalism, merit, and capability.*