**Our Stores** The place where we demonstrate our purpose face-to-face. If you share this goal and your satisfaction comes from enabling customers to bring their ideas and projects to life, this is the right place for you. Joining our store team means working in a co-creation environment where we live our company values and purpose together with the customer. Will you join us? We show you all this in this video: **Responsibilities and Mission** The Store Customer Service Advisor **will be responsible for** providing comprehensive advice and support to customers regarding contracted services (installation, transportation, rental, after-sales service, made-to-order services, etc.), aiming to achieve overall customer satisfaction. **Their main functions and areas of influence will be as follows:** **Customer Relationship** Advising customers—through the appropriate channel at each moment—on transportation, renovation, installation, etc., ensuring optimal service delivery through regular and appropriate follow-up to achieve customer satisfaction. · Attending to customers diligently and resolving any incidents or questions that may arise throughout the contracted service lifecycle. **Commercial Management** Ensuring proper documentation tracking for installers’ and transporters’ services—from contracting through management and payment—to achieve a high service level and reduce incidents and complaints. Coordinating with commercial departments and logistics to resolve incidents arising from delivery and/or installation services across all departments, thereby ensuring successful service execution—in both form and timeframe—as stipulated. Managing and monitoring ongoing and after-sales services to uphold our commitment to the customer. **Administrative Management** Performing administrative management of all services to deliver an optimal customer experience. Carrying out all cash register duties related to sales and service management. **What We Offer?** =================== **Our Purpose** ===================== At Leroy Merlin, we have a purpose that gives meaning to who we are and everything we do—a guiding principle representing our commitment to you and to the planet. Everything we offer aims to inspire your motivation to create better living environments. Because we firmly believe one thing: if we commit to it, changing the world is within our hands—and yours. Social Action is one of Leroy Merlin Spain’s fundamental pillars—adding value not only to our entire organization but also to the community. Through diverse initiatives—including renovation and adaptation projects, donations, solidarity products, corporate volunteering, and our "Dignified Homes" Grant Program—we contribute to building a better world and society. **Enjoy the Benefits! As a Leroy Merlin Employee** ====================================== As a Leroy Merlin Spain collaborator, you have access to over 70 benefits and/or advantages, grouped into six categories—all designed to provide you with the best possible experience as part of this great team. You will also benefit from Leroy Merlin’s Flexible Compensation and Benefits Policy, including the opportunity to become a company shareholder, health insurance, childcare assistance, meal vouchers, and various discounts with major commercial partners, among others. You will receive a fixed salary plus participation in company results and profits. **Grow Your Career!** ================== Train and develop yourself within a multinational company! You’ll find an excellent working environment and enjoy autonomy to make decisions and take action—participating actively in decision-making and cross-functional projects. **A Place for Everyone** Diversity Management is a cornerstone of our corporate philosophy. That is why it is included in our Diversity Charter—a code of commitment promoted by the Foundation for Diversity and supported by the Ministry of Health, Social Policy and Equality. With this, we reaffirm our commitment to respecting the right to inclusion of all individuals and recognize the benefits brought by cultural, demographic, and social diversity. Leroy Merlin España, S.L.U. declares its commitment to establishing and developing policies that integrate gender equality—without any form of discrimination—as well as promoting and encouraging measures to achieve effective gender equality within our organization. We embrace the principle of gender equality across every area of our activity and within the framework of our organization’s social responsibility. If you want to pursue the work you love, our door is open to you. Here, we do not recognize barriers. **YOUR TALENT HAS NO LIMITS** If you wish to learn more about our Purpose, values, initiatives, and current job openings, please visit our Corporate Employment Website: Leroy Merlin Spain. **CHANGING OUR WORLD IS IN OUR HANDS!**
David Muñoz
Indeed · HR
David Muñoz
Indeed · HR
