* Receive and farewell customers in a friendly and courteous manner, following the procedures established by the department, as well as carrying out daily operations such as check\-in/out * Answer telephone calls politely and efficiently, following the hotel's procedures and policies. * Address and resolve customer complaints and issues, maintaining a professional and calm attitude under pressure, always striving to satisfy guests within the hotel's policies and procedures. Report to your immediate supervisor any situations or circumstances that could negatively affect guest satisfaction or the hotel's image. * Keep the incident log book accurately updated at all times so that all information is known by all team members. * Responsible for the organization and management of all services offered by the hotel in an effective manner. * Review correct room assignments according to reservation type and rate, ensuring compliance with registration procedures upon guest arrival. * Ensure that cash register system operations and transactions are conducted in accordance with the hotel's established policies and procedures. * Maintain smooth communication with all departments to ensure effective and continuous information regarding room status and services provided in the hotel.