### **Responsibilities** * Implement, configure, maintain, and optimize the BMC Helix platform. * Analyze functional and technical requirements to design solutions tailored to customer needs. * Perform integrations between BMC Helix and other ITSM tools, CMDBs, and corporate platforms. * Develop proof-of-concepts (POCs) for new integrations and functionalities. * Manage and maintain the BMC Helix environment, ensuring its availability and performance. * Model dependencies and relationships among technology assets and services. * Develop and customize discovery patterns (TKU). * Analyze and manage discovered data to ensure its quality and consistency. * Resolve complex technical incidents and provide advanced platform support. * Collaborate on continuous improvement initiatives and tool evolution. ### **Requirements** * Proven experience as a BMC Helix Technical Consultant. * Experience in implementing, configuring, and administering BMC Helix environments. * Knowledge and experience in CMDB integration. * Experience in modeling dependencies and managing technology assets. * Experience in developing and customizing TKU patterns. * Knowledge and experience in analyzing discovered data using Discovery tools. * Pentaho experience is mandatory. * Experience in creating and utilizing views is mandatory. * Experience integrating with other ITSM tools and corporate ecosystems. * Strong analytical skills, incident resolution capability, and technical autonomy. * Customer-oriented profile, capable of translating business needs into technical solutions. * Availability to work fully remotely.
David Muñoz
Indeed · HR
David Muñoz
Indeed · HR
