RECEPTION ASSISTANT

Description

Job Summary: We are seeking a proactive and detail-oriented Reception Assistant to provide operational and administrative support, contributing to courteous guest service and the smooth operation of services at a luxury hotel. Key Highlights: 1. Join a luxury hotel with a solid and growing project. 2. Excellent working environment and multicultural team. 3. Compensation and conditions commensurate with experience and position. **Evok Collection** is a French luxury hotel and restaurant group present across Europe. Its philosophy centers on offering guests “a dream life” through a unique, contemporary, and sophisticated interpretation of the art of living in some of the world’s leading cultural and lifestyle hubs. With establishments in Paris, Madrid, and Rome, Brach invites guests to discover an elegant and approachable lifestyle. Its concept combines warmth, authenticity, and a modern interpretation of neighborhood spirit, creating an immersive and vibrant experience for both travelers and local clientele. At the **Hotel Brach Madrid**, we are looking to hire a full-time **Reception Assistant** to strengthen our Front Office team. We seek a proactive, detail-oriented individual with experience in luxury hotels or high-end hospitality, who embodies the brand’s values of excellence and hospitality. **RECEPTION ASSISTANT** **Job Mission** To provide efficient operational and administrative support to the Front Office department, contributing to the proper preparation of processes, accuracy in recordkeeping, and courteous guest service, thereby ensuring seamless service delivery. **Responsibilities** * Personalized sale of all services offered to guests across various hotel departments. * Assist in preparing documentation for scheduled arrivals on the day. * Support guest arrival and departure procedures, as well as related accounting and billing activities. * Assist with guest check-in and check-out. * Update guest records in the system. * Assist with invoice collection, verifying last-minute services and confirming accuracy of charges. * Support billing closing procedures. * Handle and manage room reservations under supervision. * Provide support to the Concierge section as needed. * Maintain confidentiality and uphold the brand’s image of excellence at all times. * Perform other related duties assigned to ensure smooth departmental and hotel operations. **Required Profile** * Education in Tourism, Hospitality, or related fields (in progress or completed). * Minimum 6 months to 1 year of experience in hotel front office or customer service. * Proficiency in Spanish and English at intermediate–advanced level. * Additional languages at intermediate level are desirable. * Basic knowledge of hotel property management systems (PMS), preferably Opera Cloud or similar. * Proficiency in computer use and Microsoft Office suite. * Familiarity with front office, reservation, and billing processes. * Basic knowledge of the city and nearby tourist services. * Service-oriented mindset and supportive attitude. * Clear and courteous communication. * Teamwork skills. * Organizational ability and attention to detail. * Capacity for learning and adaptation. * Kindness, patience, and emotional control. * Proactivity and willingness to collaborate. **What We Offer?** * Permanent employment contract. * Meal vouchers. * Join a luxury hotel with a solid and growing project. * Excellent working environment and multicultural team. * Compensation and conditions commensurate with experience and position.