Helpdesk Support Technician (Arganda del Rey)

Description

**Company Description** **Devoteam is a leading European consulting firm focused on digital strategy, technology platforms, cybersecurity, and business transformation through technology.** Concentrated on six areas of specialization, we address our clients’ strategic challenges: Digital Business & Products, Data-driven Intelligence, Distributed Cloud, Business Automation, Cybersecurity, and Sustainability achieved through digitalization. Technology is in our DNA, and we believe in it as a lever capable of driving change for improvement, maintaining a balance that enables us to offer our clients top-tier technological tools while always ensuring the proximity and professionalism of a team acting as a guide throughout the journey. Our **25 years of experience** make us an innovative, established, and mature consultancy, enabling the development of our **10,000 professionals**, continuously certifying our consultants in the latest technologies and counting on experts in: Cloud, BI, Data Analytics, Business Process Excellence, Customer Relationship Management, Cybersecurity, Digital Marketing, Machine Learning, Software Engineering and Development. Devoteam has been awarded Partner of the Year 2021 by the five cloud leaders: **AWS, Google Cloud, Microsoft, Salesforce, and ServiceNow.** \#CreativeTechnologyForBetterChange **Job Description** We are seeking an L1 Support Technician to work at the client’s offices in ARGANDA DEL REY. **Main Responsibilities:** * User Support: Onsite workstation support: Apps, devices (PCs, Tablets), communications, cabling. Ticket Management (Requests, Incidents) Ticketing: Handling, registration, classification, tracking, and resolution on first call and/or escalation to higher levels, for all user incidents and requests Remote support tools for users Workstation installation and relocation.* Active Directory User Management: User unlock / Password reset Identity provisioning (onboarding, offboarding, modifications) Permission assignment. Audiovisual room management and maintenance Device configuration and adjustment Connection and cabling inspection.* Photocopiers / Printers: User configuration of photocopiers. Printing issues.* Micro-IT tasks: Inventory control of IT equipment (PCs, mobile terminals, tablets, monitors, etc.). Maintenance and updating of the equipment fleet: terminals, app updates, corporate image templates, licenses...* Wi-Fi: Supporting users with Wi-Fi access management and configuration. **Work Mode:** Onsite in Arganda del Rey (travel expense allowance provided) **Working Hours:** Monday to Friday: 8:00–17:00 (1-hour lunch break) **Requirements** **Minimum Experience:** At least 2 years in a similar role. Experience in global companies with international presence is valued. **Languages:** Spanish and English (B1–B2 level). **Minimum Education:** Medium or Higher Vocational Training Cycle in Computer Science, Telecommunications, or related field. **Required Knowledge:** Ticketing tools Microsoft Office365 Micro-IT / Device administration and configuration (PCs, Tablets, etc.) using tools such as Intune or similar. Adobe Suite