IT Assistant (eCommerce)

Description

Summary: Foxelli is seeking an IT Assistant (eCommerce) to support IT operations, manage Shopify, maintain automations, and oversee access and SaaS subscriptions, focusing on tech-savvy problem-solvers. Highlights: 1. Support IT operations for a thriving e-commerce business 2. Manage Shopify, automations, and SaaS subscriptions 3. Engage with AI tools for workflow and script building At Foxelli, we’re building more than e\-commerce brands \- we’re building a tribe of thoughtful humans: AI enthusiasts, curious builders, and ambitious minds who care about doing meaningful work together. Ten years in, our D2C brands reach millions and generate over $20M annually. Our focus stays simple: create products customers love and a team that actually enjoys building them. If you love to learn, experiment, think boldly, make decisions, and build things that matter \- you’ll feel at home with us. **THE ROLE** We're looking for an **IT Assistant (eCommerce)** to support our IT Specialist and help with the day\-to\-day execution of taking care of our e\-commerce business / AI tools, and systems. You'll help manage Shopify, maintain automations, handle access across our tools, and keep our SaaS subscriptions in check. This is not a developer role. You don't need to code from scratch. But you do need to be genuinely tech\-savvy \- someone who figures things out, builds with AI tools, and keeps everything running clean behind the scenes. If you love: * keeping systems organised and documented * digging into a tool and figuring out how they work * taking ownership of your work and seeing it through * breaking down complex things into simple language * using Claude, ChatGPT, and n8n to build automations, workflows, and scripts And if you're someone who can make technical things feel simple and easy to understand, whether you're fixing a system issue or explaining it to a team member … … you might be our person **WHAT YOU'LL BE DOING** **Shopify Administration** * Manage apps end\-to\-end: install, configure, test, document, and audit quarterly * Build and schedule recurring reports for marketing, finance, CS, and ops * Own staff permissions, troubleshoot app conflicts, and liaise with vendors **Shopify Flow Automation** * Build and maintain Flow automations: order tagging, customer segmentation, inventory alerts, fraud detection * Apply clean conditional logic across Shopify data objects \- orders, customers, products, metafields * Document every workflow, test before going live, deactivate what's obsolete **Google Apps Script \& API Integrations** * Maintain and extend scripts connecting Shopify, Google Sheets, Gmail, and other tools * Work with REST APIs \- handling requests, headers, auth, and JSON parsing * Use AI to generate and iterate on code \- then read it, verify it, and own what ships * Keep a clean script inventory: owners, triggers, and dependencies documented **Access Management** * Provision and revoke access across all platforms \- clean, logged, and on time * Maintain a central access matrix and run quarterly reviews * Enforce least\-privilege, 2FA, and secure credential sharing via NordPass **Recharge Subscription Flows** * Configure subscription products, billing cadences, and customer\-facing flows * Build retention logic: cancellation surveys, winback offers, save\-the\-sale sequences * Test every customer journey end\-to\-end before launch **Onboarding \& Offboarding** * Set up new hires across every platform and revoke everything fast when someone leaves * Maintain role\-based access templates so onboarding is never improvised **SaaS \& Software Cost Management** * Own the subscription register: every tool, cost, renewal date, and owner in one place * Flag unused seats, price increases, and overlapping tools before Finance asks * Negotiate with vendors, cancel trials, and cut what isn't earning its cost **WHAT YOU BRING** You're probably someone who: * Has hands\-on Shopify admin and Flow experience * Can read, debug, and maintain Google Apps Scripts * Understands REST APIs: requests, JSON, authentication * Has worked with Recharge or a similar subscription platform * Knows how access management, RBAC, SSO, and 2FA work in practice * Uses NordPass or equivalent and treats security as non\-negotiable * Is genuinely AI\-literate: you prompt well, iterate fast, and know when to trust the output and when to check it * Can use AI effectively \- prompting, iterating, and critically reviewing generated code * Documents everything * Communicates clearly in English with vendors, HR, and internal teams * Manages multiple moving parts **FIXED SERVICE FEE** €800\- €1300 after taxes (depending on yourskills, competencies, and experience). **PERKS \& BENEFITS** * Complimentary gym memberships and company\-sponsored outdoor adventures for **your strength** and to keep your physical well\-being in check. * A personal development budget is at your disposal for **your** **personal and professional growth** to ensure you keep growing continuously. * Generous paid time off, including parental leave and vacation days, to recharge and rejuvenate and ensure **you’re well\-rested**. * A budget for your home office setup so **you’re comfortable** working how you like and where you like. * Strong company **culture** **and** a **network** of unique individuals **that celebrate you**. * Full flexibility with your schedule in a fully remote setting for **your control** of a working day, powered by Hubstaff for transparency and fairness. **ELIGIBILITY \& LOCATION REQUIREMENTS** This role is 100% remote At Foxelli Group, we primarily operate in the Eastern European Time Zone (EET), which is **UTC\+2** and **UTC\+3**. We also use Revolut for payments, so we are open to hiring candidates in countries where Revolut payments are supported. * **For full\-time roles**, we expect hires to be available during **at least 5 hours of typical working hours in the EET time zone** to ensure effective collaboration and communication. **Ready to lead Foxelli’s growth journey? Apply now!**